RH Customer Service Representative CSR reviews

Cult environment, fake, stressful, CEO does not care about his employees and only cares about getting richer and making a name for himself. Company makes the WORST business decisions that just makes our jobs harder. False promises to deliver product by certain dates knowing that product has not even been approved for production. Then we have to deliver the bad news to the clients over and over again. Outdated systems that they refuse to spend money on for needed updates. Wasting money building all these Galleries in other countries when they can't even get the US and EU systems to work right to support our current Galleries. Supposed to have merit reviews/raises in April but didn't do them until August last year and we have yet to get them this year. CEO says do more for less. We went from having 200+ CSAs taking calls to 50 and then they get mad because service levels are only 40%. They cannot keep staff because they never hold up to promises made, are not flexible for work/life balance. They make their back end teams take calls instead of allowing them to do their own job, because cannot keep employees. This just drives more calls because the backend work is not getting done. If you aren't fake and a suck up, you won't go anywhere in this company. CEO preaches "Values" but does not live by them and does the opposite of what he preaches.