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      QA

      Engaged Employer

      QA reviews

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      3.3

      53% would recommend to a friend

      (949 total reviews)
      avatar

      Josh Hubbert

      62% approve of CEO

      41% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.6

      Work/Life balance

      3.1

      Culture & values

      3.1

      Career opportunities

      3.0

      Compensation and benefits

      2.8

      Senior management

      QA has an employee rating of 3.3 out of 5 stars, based on 949 company reviews on Glassdoor which indicates that most employees have a good working experience there. The QA employee rating is in line with the average (within 1 standard deviation) for employers within the Educación industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      949 reviews
      5.0
      Oct 23, 2018

      Continually striving to improve

      Consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company has a positive attitude to growth and service improvement

      Cons

      Sometimes the drive for sales revenue puts pressure on quality

      avatar
      QA Response
      7y
      Thank you for taking the time to feedback on your experience with us. I am so pleased that you feel so positively about the business. Your point about sales revenue and quality is something take seriously. You will have heard that we recently welcomed Tom O'Reilly as Chief Learner Officer. Tom will be focused on ensuring that every learner has an exceptional experience at QA, and that every learning intervention has a positive return on investment - that is: that’s its worth much more than the money the learner (or parent, or tax-payer or employer) has paid to us. This role is the first of its kind in the UK and is all linked to our determination to ensure that our customers always receive a high quality service from us.
      5.0
      Jul 11, 2018

      Great program and staff

      Graduate recruitment consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training, Management, Employees, Salary, Flexibility, Holidays, Benefits

      Cons

      No cons at this moment in time

      avatar
      QA Response
      7y
      Thanks for taking the time to review the business. I hope things are still progressing well. I'm due up in the Manchester office in the coming weeks so maybe our paths will cross then. If there is ever anything you feel the business could be doing to further support you or if you have any other feedback that you want to pass on then feel free to reach out to me directly. Contact details are on the QA Directory. Kind Regards, Mary
      1.0
      May 6, 2017

      QA Apprenticeships: Values money above human beings

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Reasonable expenses paid for significant amount of time forced away from home and travelling (which wasn't mentioned in the job description or interview...)

      Cons

      - Bullying culture, where employees are publicly ridiculed, criticised and belittled. Querying this culture led to further bullying and/or, "you need to toughen up" - People were frequently fired in public. - We were consistently told we were lazy or not working hard enough, when we were working hard. - When we interviewed and trained, we were told that the sales process was consultative - that we would be given time to match the right apprentice with the right employer (and that this was more important for long-term sustainability and return business: obviously...): the reality, however, was my manager frequently making statements such as, "just make them take anyone, I need my commission" and "he's just 18 he doesn't know what employer is right for him: make him take the job so we meet target" -- this is an awful attitude, and one which has the potential to damage the futures of young people looking for apprenticeship roles. - We were repeatedly lied to about how our commission payments worked, and the goalposts were constantly moved to ensure that we were repeatedly denied previously-promised money. - No sick pay

      avatar
      QA Response
      9y
      Thank you for taking the time to submit your review. We are disappointed to hear your comments and will be exploring this further to ensure we are clear on the issues you have raised. We pride ourselves in creating a culture which is supportive, friendly and open; therefore your experience is certainly against the norm. As with any leaver process, whether the decision of the employee or for performance issues, this must and does always follow a process to ensure that those that leave us do so in the most positive way. The situation you mention would not have happened without prior warning, performance reviews and regular feedback - and, importantly, would have been conducted in privacy. We pride ourselves, not only the service we offer both Apprenticeship employers and Apprentices alike, but also the importance we put towards supporting younger generations in their early careers. Regarding our commission pay structure, we provide challenging but achieveable targets and always ensure that those who work hard are rewarded. We hope this offers some reassurance, and wish you the best of luck in your future career.
      Viewing 55 - 57 of 949 Reviews
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      Glassdoor has 1,045 QA reviews submitted anonymously by QA employees. Read employee reviews and ratings on Glassdoor to decide if QA is right for you.