Does Pep Boys pay their employees well?

According to anonymously submitted Glassdoor reviews, Pep Boys employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Pep Boys. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Pep Boys?

21% of Pep Boys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Pep Boys 2.2 out of 5 for work life balance, 2.1 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at Pep Boys?

Mechanic (75) , Service Manager (72) , General Service Technician (62) , Store Manager (55) , Sales Associate (53) , Assistant Service Manager (48) , Assistant Manager (42) , Technician (41) , Customer Service Advisor (40) , Manager (34) , Master Technician (28) , General Service Technician (GST) (22) , Retail Sales Associate (21) , Automotive Technician (19) , General Manager (19)

What are the pros of working at Pep Boys according to real employee reviews?

"Good pay is not worth what they will do to you." ((in 114 reviews)); "Great people and company to work for" ((in 91 reviews)); "Benefits are good." ((in 44 reviews)); "Coworkers and team were great" ((in 32 reviews)); "It’s hard and the company has stupid policies and finding people worth a flip is a nightmare but money is good" ((in 22 reviews))

What are the cons of working at Pep Boys according to real employee reviews?

"Poor upper management can make or break you." ((in 62 reviews)); "Salary Managers have to clock in and out daily." ((in 35 reviews)); "No work life balance at all" ((in 21 reviews)); "Poor direction and leadership from some higher level management." ((in 17 reviews)); "Crazy long hours to work" ((in 15 reviews))

What are employees saying about Pep Boys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Pep Boys layoffs and their outlook for job security at Pep Boys in 2026.

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Pep Boys

Pep Boys reviews

2.6

21% would recommend to a friend

(1,606 total reviews)

Joe Auriemma

14% approve of CEO

18% positive business outlook

Ratings by category

2.8

Diversity & inclusion

2.4

Compensation and benefits

2.3

Career opportunities

2.2

Work/Life balance

2.1

Culture & values

1.9

Senior management

Pep Boys has an employee rating of 2.6 out of 5 stars, based on 1,606 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pep Boys employee rating is 30% below average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Jun 7, 2012

Good people in the store, bad upper management

Express service technician

Recommend

CEO approval

Business Outlook

Pros

Extremely flexible on hours, but only because they've ruined their reputation and they don't get much business.

Cons

Hire too many people with little to no experience to the point where people are standing around and nobody is able to make any money

5.0

May 11, 2012

Great opportunity good place to work

Mechanic

Recommend

CEO approval

Business Outlook

Pros

Good Customers Good place too work and good Benefits

Cons

Long hours sometimes and Communication

5.0

May 9, 2012

Been great

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Promotions come quick to competent people

Cons

It's a retail business, so it's not easy all the time

Viewing 1582 - 1584 of 1,606 Reviews

Jobs at Pep Boys

L1 Service Desk Agent

Legal Administrative Assistant

Service Manager Trainee

Automotive Customer Service Advisor

Automotive Customer Service Advisor

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Ratings by category

Ratings by demographic groups

Reviews by job title

Good people in the store, bad upper management

Great opportunity good place to work

Been great

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