Pros
The technicians in the shop were usually really fun to be around, and occasionally you get to talk to a customer and feel like you are helping someone out.
Cons
The service manager was one of the least professional or diplomatic managers I have ever met in my life. He belittled all the technicians and his service advisers. He would complain about how stupid some of the people he worked with were, however he is the one who hired them. The pay was ridiculously low compared to other shops, and the service advisers (being told by the service manager) would often reduce the hours "flagged" by a tech because he wanted to "help" the customer out. So rather than the service advisers or the store taking a loss it just came out of the techs pocket. Often times equipment in the shop was broken and we were told by the service manager to figure out a way to do without the equipment (brake lathes, coolant flushing machines, etc.). In other words the customer was getting screwed.