Does Pep Boys pay their employees well?

According to anonymously submitted Glassdoor reviews, Pep Boys employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Pep Boys. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Pep Boys?

21% of Pep Boys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Pep Boys 2.2 out of 5 for work life balance, 2.1 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at Pep Boys?

Mechanic (75) , Service Manager (72) , General Service Technician (62) , Store Manager (55) , Sales Associate (53) , Assistant Service Manager (48) , Assistant Manager (42) , Technician (41) , Customer Service Advisor (40) , Manager (34) , Master Technician (28) , General Service Technician (GST) (22) , Retail Sales Associate (21) , Automotive Technician (19) , General Manager (19)

What are the pros of working at Pep Boys according to real employee reviews?

"Good pay is not worth what they will do to you." ((in 121 reviews)); "Great people to work with and structure" ((in 84 reviews)); "Good benefits and lots of resources" ((in 44 reviews)); "Coworkers and team were great" ((in 30 reviews)); "It’s hard and the company has stupid policies and finding people worth a flip is a nightmare but money is good" ((in 22 reviews))

What are the cons of working at Pep Boys according to real employee reviews?

"Poor upper management can make or break you." ((in 63 reviews)); "Salary Managers have to clock in and out daily." ((in 36 reviews)); "No work life balance at all" ((in 18 reviews)); "Senior Leadership is terrible and could care less about anyone besides themselves." ((in 15 reviews)); "you do for less than minimum wage." ((in 14 reviews))

What are employees saying about Pep Boys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Pep Boys layoffs and their outlook for job security at Pep Boys in 2026.

Pep Boys reviews

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2.6

21% would recommend to a friend

(1,606 total reviews)

Joe Auriemma

14% approve of CEO

18% positive business outlook

Ratings by category

2.8

Diversity & inclusion

2.4

Compensation and benefits

2.3

Career opportunities

2.2

Work/Life balance

2.1

Culture & values

1.9

Senior management

Pep Boys has an employee rating of 2.6 out of 5 stars, based on 1,606 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pep Boys employee rating is 30% below average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Dec 11, 2016

Mechanic

Recommend

CEO approval

Business Outlook

Pros

Good learning environment Great trainging program Pays you to take ASE test

Cons

Minnimum wage Unrealistic incentive pay Equipment doesn't work and is impossible for store management to request repair.

1.0

Nov 17, 2016

Very good entry level (EDITED)

General service technician

Recommend

CEO approval

Business Outlook

Pros

Commissions, room for advancement. You have a base rate plus labor bonuses for virtually everything you do in the shop. EDIT: they lied about my pay, and they lied about my hours. I don't earn a book rate OR commission, because I just got paid today and all my work is suspiciously absent. I'm also being made to work 32 instead of 27 hours. We recently got a new manager who refuses to let me rest, despite that I had agreed with the previous manager, the one who had hired me, that I needed to sit and rest on occasion due to my weight. He has also been rather cruel to me, telling me to find something to do when not working on a car, only to turn around and berate me for my choice of activity. Another coworker regularly harasses and humiliates me, while the managers do nothing. As a fresh hire, it is doubtful any complaints I register with HR will be taken seriously, and will probably just get me fired. I'd like to kill my self at this point but it will probably just give my manager something to laugh about.

Cons

Corporate policy can be overly stifling at times. Most of their "benefits" often don't work at all or may even cost you more money. Everything is decidedly poor. It is now hard to find any joy in my work. I used to really like it, I truly did.

2.0

Jul 31, 2016

They are not the company they once were

District manager

Recommend

CEO approval

Business Outlook

Pros

It was a good place to get more multi-unit management experience. Lots of corporate structure to learn different departments.

Cons

They are a mess and falling apart. They change pay whenever they want to cover for big pay offs for the top level executives. They are always giving failing executives buyouts. They are a mess and will sell off their service piece of the business soon to survive.

Viewing 28 - 30 of 1,606 Reviews

Jobs at Pep Boys

L1 Service Desk Agent

Legal Administrative Assistant

Service Manager Trainee

Automotive Customer Service Advisor

Automotive Customer Service Advisor

Pep Boys

Pep Boys reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Mechanic

Very good entry level (EDITED)

They are not the company they once were

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