OpenTable reviews

4.0

76% would recommend to a friend

(670 total reviews)
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Debby Soo

77% approve of CEO

74% positive business outlook

OpenTable has an employee rating of 4.0 out of 5 stars, based on 670 company reviews on Glassdoor which indicates that most employees have a good working experience there. The OpenTable employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

670 reviews
3.0
Nov 25, 2017

Not Applicable

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work life balance, ability to work from home, fantastic understanding for family life balance , opportuity to explore other areas of the business for future progression, over all very nice managment. Overseas work/vacation/bonus related oppertunities

Cons

People rave about the culture but the friendly family style culture has blurred the line of where friendship ends and where being a colleague or even managager begins. There is (or was)a hidden but very present negative vibe from lower levels of employees in relation to people in managment , for example frustration in transparancy from "friends ", who are in fact their manager. Such simple unnecesary issues cause regular put downs which led me to think there was a larger underlying negativity, that I was not in the office enough to experience. There was a lot of negativity in the "culture", a shame. HR were also not very approachable, I knew of colleagues that did not have confidence or trust to discuss personal matters with HR. I did not have this issue though could understand where the opinion came from.

3.0
Jun 26, 2017
Recommend
CEO approval
Business Outlook

Pros

Awesome coworkers(supervisors/agents), health insurance(ish), free snacks, pool table, valuable knowledge from tier 2 agents.

Cons

The pay is far lower than what it should be, the term "customer support representative" was an inaccurate title of what the job really is, senior management is cliquey (including HR), email agents get paid the same amount as phone agents (now THOSE are customer support representatives), a lot of promises not fully kept, high turnover rate which makes things increasingly difficult when this company hasn't even got its feet on the ground for in-house support, and the trainer is not familiar with technical processes (just learned training classes are taught incorrect troubleshooting steps for one of the connection issues).

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OpenTable Response
8y
Thank you for taking the time to provide us feedback regarding your experience on the Customer Support team. We've recently made organizational and leadership changes by more tightly aligning customer support and sales. I believe this will enable us to manage the entire customer life cycle in a way that wasn't possible before. Please reach out to your HRBP with any questions!
5.0
Sep 16, 2016
Recommend
CEO approval
Business Outlook

Pros

A fun and friendly environment to work in, with great determination for the company to succeed. Everyone is very sociable,and the offices are fantastic in London! Happy hour's on Friday are also super fun - would definitely recommend working here for a fab environment!

Cons

It is difficult to get to know everyone in the office - there are a lot of people and different departments.

Viewing 106 - 108 of 670 Reviews

Glassdoor has 721 OpenTable reviews submitted anonymously by OpenTable employees. Read employee reviews and ratings on Glassdoor to decide if OpenTable is right for you.