New York Life reviews

3.7

62% would recommend to a friend

(5,473 total reviews)
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Craig DeSanto

76% approve of CEO

62% positive business outlook

New York Life has an employee rating of 3.7 out of 5 stars, based on 5,473 company reviews on Glassdoor which indicates that most employees have a good working experience there. The New York Life employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

5K reviews
1.0
Apr 14, 2016

Corporate Vice President

Recommend
CEO approval
Business Outlook

Pros

An interesting story to tell your friends. They will allow you to pay for bringing your spouse to their annual holiday party.

Cons

If you join NYLife as a CVP, especially at the MG2 level, this place will drive you absolutely nuts! You’re nothing more than a babysitter of incompetent employees working under the direction of politically conservative isolationists who operate from an old-school top-down management approach. Expect to inherit direct reports that are snarky, entitled, con artists and disrespectful brats. They have no concept of critical thinking or any desire to do real work. Most of my inherited troublemakers (MG1’s) had been with the company for several years and bounced around between various departments, thus by the time I became their babysitter they were accruing over a month of annual vacation. Combined with sick leave, jury duty, summer fun days, bereavement leave, personal days, FMLA and any other ADA or additional extension on accommodations made it nearly impossible to ever hold a staff meeting with my direct reports. The role was basically nothing more than babysitting delinquents and someone to handle angry client calls and correspondence that my boss or anyone else above me in the hierarchy would punt my way because they were too busy with their own political infighting. To make matters worse, NYLife is still on Lotus Notes, which is a navigational nightmare. When hired, I was provided a laptop almost 12 years old that operated antiquated applications. It was nearly impossible to stay connected outside of the office network without having to jerry rig my way online haphazardly. There is not an enterprise CRM solution so most daily correspondence and operations are performed through Lotus Notes or green screens (i.e. antiquated databases). Expect to be inundated daily with hundreds of emails containing tons of chains/threads that you must read through in order to even figure out what is the current topic of discussion. While NYLife does a mediocre job of sourcing talent I was underwhelmed by the level of intelligence with these people (be aware, you will only be sent resumes for what they think is the correct diversity candidate to join the company). Employees hired will spend so much time manipulating how to get out of work that I could never see any substantive value or production coming from anyone. The IS&O organizational leadership (SLT) would promote a top-down management agenda and are all self-congratulating ego maniacs. The leader of this organization himself has a zero open door style and an extremely unapproachable demeanor (E.g. I was partially hired by this person but never once had a skip-level interview, albeit I was required to consistently perform the task with my own teams). He mandates a no work-from-home policy among staff but resides at the Dallas office maybe one day per-week while spending the remainder of his schedule aloof, flying around the country in First Class and enjoying company-paid accommodations/incidentals. In converse, my own boss would scrutinize every T&E transaction from a once per-quarter economy business trip and nominally priced, necessary office supplies. Of course, double standards are the norm and to be expected as NYLife remains a private company with zero transparency. This is not only with T&E but as others on this review board have pointed out, vast majority of promotions and new hire decisions are based on nepotism. If unlucky enough to gain employment outside the nepotism track, expect to have a witch hunt performed on you by both your lifer boss and peers as you will be labeled not part of the insiders’ clique. Combine this with the laddering (E.g. employee stack ranking annual review process) which does nothing but position peers against each other and play shenanigans with allocated bonus and merit dollars - expect to go nowhere except quickly ran off. This will be compounded if you reside and work at a service center based outside of the corporate office as anyone located outside of corporate is viewed as beneath their NYC counterparts. During your recruitment phase, when discussing the bonus program with the less than forthcoming talent team, be sure to inquire where you must stack rank for the year to hit your target bonus illustrated in your offer letter. I actually thought I was going to get dumber working here. The lackluster management training classes (MDI) and so called “success factors training” curriculum my boss would mandatorily enroll MG1’s and CVP’s into, just so he and other SLT leaders could check off on satisfying their yearly KPIs were viewed as pointless and painful. It was a brain drain and distraction from my day-to-day duties of being a productive babysitter. Meetings - the sheer volume was mind bending. None of them critical to doing actual work, more cascading from the SLT on their self-congratulating unearned awesomeness. Bottom line, being political and grandstanding at NYLife is far more important than doing anything value-add while you are there. Anyone serious about doing meaningful work need not apply. You'll make it a few months, maybe a year at most and then quit out of frustration.

2.0
Aug 3, 2015
Recommend
CEO approval
Business Outlook

Pros

The training is great. Having your own schedule (except for mandatory training and mandatory meetings here and there). Possibility of making great income with no ceiling.

Cons

They sell the $$ dream very big. You need to find wealthy clients and get them to give you referrals to more wealthy people. You only make commission here, no base. If you sign up someone for a contract and they pay $50 (or whatever number they pay) for it, multiply it by 6 and thats your commission. So for this example you make $300. You also have mileage reimbursement of up $1000 for the month. You have case rate bonus: for every person you sign up to life insurance you get an additional $75 up to 6 people for the month. So thats another $450 you could make, but you can only trigger this if you get a least 3 to sign up for the month. You also have something called Training Allowance, which is a bonus of up to $2,800 your first year per month. So lets say you made $5000 on commission for the month. You multiply it by 80% and that your Training allowance for the month. In this example it would be $4000 but you would only receive your max of 2,800 that month. So as you can see, very lucrative, but only if you sell sell sell!! THEY MAKE YOU SELL TO YOUR FRIENDS AND FAMILY. And you will more than likely be buying policies on yourself to make commission and to qualify for events which isnt good to do. You invest in them before they do in you. Its all about selling, they do not give you leads, only if you have been with the company for some time and qualified for certain income numbers by year end. Life insurance is unfortunately something that people are not interested in right now. especially young people. So you will be having to do a lot of convincing to people. Everyone should have it, but its not a marketable product. And its hard to position because yes, they should have the life insurance, but yes you also need to be making your money, so its a hard thing to do with close people and the business. They could sometimes feel that, and you could get desparate at times and ruin some close friendships at times. Its also awkward because you will be calling some people that you havent talked to in years, and they will be surprised as hell that you are calling them....and that you are calling them all of sudden, due to business! And there is no way around it, they will know. So if you could get past all of that, and being on the phone asking people for apppointments, then youre good. If you dont want to call your friends and would like to cold call so be it. You dont need a college degree for this position, so if you dont have one, then its something great to do, if not, get some education and find a position where you can grow and move up in this world. These companies have high turnover rates, only very few make past one year, and if those make it, they leave by 5 years. Only very few retire here. All the best!

1.0
Mar 21, 2015
Recommend
CEO approval
Business Outlook

Pros

Good training, lots of scope if you already have sales experience, lots of growth eithin thr company.

Cons

You cannot have a second job in this business for first three years and after that you still need to take permission from them. In the beginning they tell you that training is paid, actually its not. You need to make some sales and then they give training allowance so basically its a bonus and not training. A lot of policies were stolen by my manager and given to some other agent so that he could become fulltime as the agent does not get paid until he becomes fulltime by making atleast $2500. And the bonus is 80% of what you make and the maximum u can get by making 2900 and the training allowance will be 2300 around. And thats y I'm planning to leave it very soon. And even if you leave then u might end up paying back the commissions u earend if something happen to the case after u leave. Be careful!!

Viewing 25 - 27 of 5,473 Reviews

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