Does MSC Cruises pay their employees well?

According to anonymously submitted Glassdoor reviews, MSC Cruises employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at MSC Cruises. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at MSC Cruises?

60% of MSC Cruises employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated MSC Cruises 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at MSC Cruises?

Assistant Waiter (18) , Guest Service Agent (16) , Customer Service Representative (12) , Manager (12) , Photographer (12) , Bar Waiter (9) , Hotel Cleaner (9) , Bartender (8) , Buffet Attendant (8) , Sales Associate (8) , Contact Center Agent (7) , Cruise Consultant (7) , GSA - Guest Service Agent (7) , Server/Waiter (7) , Amusement Specialist (6)

What are the pros of working at MSC Cruises according to real employee reviews?

"good salary and a really good way to enter in the cruise industry." ((in 34 reviews)); "Great people to work with and travelling the world for free" ((in 14 reviews)); "Supportive and friendly colleagues" ((in 12 reviews)); "The benefits and hours are good." ((in 9 reviews)); "They promote internally as much as possible so the advancement opportunities are good." ((in 8 reviews))

What are the cons of working at MSC Cruises according to real employee reviews?

"Long hours and always on call" ((in 17 reviews)); "Several managers appear to lack even basic people" ((in 14 reviews)); "Low pay and I wanted to change position they preferred hiring people from outside at a really high pay instead of forming somebody inside." ((in 10 reviews)); "if you are not Italian, you don't have rights, Long hours of work and the worst environment." ((in 8 reviews)); "No training and lack of training for management" ((in 6 reviews))

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MSC Cruises

MSC Cruises reviews

Compare reviews

3.6

60% would recommend to a friend

(307 total reviews)

Gianni Onorato

71% approve of CEO

63% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.5

Culture & values

3.4

Career opportunities

3.3

Compensation and benefits

3.2

Work/Life balance

3.2

Senior management

MSC Cruises has an employee rating of 3.6 out of 5 stars, based on 307 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MSC Cruises employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

307 reviews

1.0

Dec 24, 2021

Chaos

Call center agent

Recommend

CEO approval

Business Outlook

Pros

The cruise ships are beautiful and the price for a cruise is great.

Cons

Call center management (not supervisors) is horrible. There is no help when callers have questions. They tell us to sit back down. Customers are angry because there are so many problems with the software and they can't get refunds that you get yelled at all the time. Management does not care. They hire 15 people to train, half quit during training, the rest quit when they realize no one will help them to help customers

3.0

Apr 2, 2020

we all must start some where, also know that we deserve more

Advocate

Recommend

CEO approval

Business Outlook

Pros

great atmosphere, for a working environment. co-workers are great people. you do get benefits, and pay is ok , grat break rooms various opportunity to grow just be aware of favoritism if you feel you deserve a position i say go for it and prove that. otherwise favorites will be your eye catcher. great location, awesome company shirts

Cons

no company is perfect, if this is something for you, then i ay go for it, just keep in mind t comes with a lot of bumps in the road when wanting to grow. you are your own person so just do worry about your growth and with this company it may work in your best behave. training is not as effective, they lack training skills for new on board workers, its like they are finding out on their own. not much consideration in outside candidates.

5.0

May 21, 2019

Full of career opportunities

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fast growing environment with plenty of opportunities for career progression. Fun working environment, you never feel a number Challanging but rewarding

Cons

Challanging with a high level of workload.

Viewing 31 - 33 of 307 Reviews

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Jobs at MSC Cruises

Outside Sales Representative

Payroll Administrator

Loan Officer Assistant

Underwriter III Government