Lumen reviews

3.4

58% would recommend to a friend

(7,767 total reviews)
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Kate Johnson

71% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Nov 6, 2010
Recommend
CEO approval
Business Outlook

Pros

Since upper management has no idea how to run a telephone co it's pretty safe to blend in. Without qualifications any technician without any experience can volunteer to be lower level management. Decissions made by upper management keep changing with no reason just the "We say so mentallity". Ideas put forth by experiencee technicians are ignored but after several months management will eventually change and go to same ideas as thier own, after wasting lot's of money. The screw up move up mentallity is alive and well and being a kissass with minimal experience is a plus for advancement. So if you play your cards right monitarily you will be sucessful until they figure it out which I estimate 2 to 3 years.

Cons

No leadership from upper management 1st level management must adapt or loose. No established technical practices are always reinvented in the field and barely passed on correctly. Local managers take days off during week to work from home and can never be reached. Relying more on contractors who are trained less than company technicians who have very little training either. No support from upper division level preach the unifying principles but never practice them. Employees are continually lied to.

3.0
Oct 31, 2010

Lack of strategic vision/discipline

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits and flexibility. Respectful environment (at least in my dept)

Cons

Hope it changes with CenturyLink acquisition but Q has no long term vision of where it belongs in the market. Expends way too much resources and money in markets in which it can't compete such as large global accounts dominated by T and V. Lack of business discipline and disproportionate power and a compensation system that does not reward profitable revenue leads to poor business decisions and undermines support staff which is not empowered or supported by Sr Management.

3.0
Oct 27, 2010
Recommend
CEO approval
Business Outlook

Pros

Salary and commission structure are good , as are the benifits, there is a high level of community involvement and overall my direct co workers are friendly and helpful.

Cons

Management fosters an enviorment of low morale, quotas and performance metrics are unrealistic. There is an us vs them mentality between employees and management. Constant threat of layoffs and restructuring. Very high stress enviorment.

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