Pretty much everything else. The head honcho at the Warwick, RI office is rude, power-hungry, manipulative, and lacks social skills and, frankly, management skills. She spends most of the day talking about her personal life, seeking attention from certain male employees, and patronizing everyone else. Employees are encouraged to work overtime (while on an extremely low salary without extra pay) and are told they will be rewarded "in time" which never comes to fruition. In two years I received one raise that I believe was around 3% and was expected to be overly grateful for this treat. If I did the math to find out how much money I was making hourly with the extra time put in, it would certainly be below minimum wage. Morale is constantly low and management tries to improve this by making us participate in dumb activities that are a waste of our time. Turnover is constant yet no one seems to understand that upping the salaries of current employees is a better system than constantly hiring new college grads to fill the shoes of those who are smart enough to get out.