Still would recommend, BUT...
Pros
On IPSY Care: - IPSY Care Supervisors are really supportive, kind, and approachable - Remote opportunities for those who live outside of the bay area - Slight flexibility with scheduling if an accommodation is needed. Not a mom, but it seems very parent-friendly because of this. - We take a few times out of the year to do something fun with each other virtually. Usually, theme-related which makes it extra memorable. On the company as a whole: - Occasional mental health days granted by the CEO - Company genuinely seems to care about diversity and inclusion (although there is a lot more room for growth when it comes to hiring). - Company-wide Learning sessions to allow time for a guest speaker or panel to come in and either teach or share on topics affecting members of their community. Sessions are pretty diverse (BLM, AAPI, LGBT+, Latinx, etc.). Meetings tend to be really compassionate and respectfully done.
Cons
On the IPSY Care department: - Increased workloads without appropriately increased pay or a reevaluation of the QA process. To elaborate: 1. Agents do not have access to bonuses to compensate for their growing workloads, as well as, ad hoc projects. 2. Agents have to compete with management for comp adjustments instead of just among other Agents. 3. QA standard and grading scale hasn't updated much with time. Core standards are still based on back in the day when there were only a few programs (Glam Bag and IPSY Shopper). They don't take into consideration the numerous new programs IPSY has launched since. Tickets and resolutions have become extremely complex and this hasn't been taken into account with the current QA process. Agents today are graded at almost the same degree as Agents from a few years ago even though the landscape and workloads are wildly different now. Simply put, the QA standard is highly unrealistic and is still based on when the work was much easier to do. It's outdated and Agents have paid the price for it. - Not much room for growth for Agents. - Everyone technically works outside of their title/role. Agents work as Senior Customer Care Agents, Senior Customer Care Agents work as Supervisors, Supervisors work as Managers. This definitely lends itself to why people often feel overworked and underpaid. The only pro to this is that it makes you a stronger candidate for a higher position at another company since you already did the work and gained the experience here (but without the title or accompanying pay). - It's definitely a "here for a good time, but not a long time" kind of work experience. This is a company that'll help you developmentally, but not necessarily promotionally. Make sure to get what you need out of it, soak up everything you can, and then search the market for a higher position. On IPSY Care and the company as a whole: - Company promotes mental health awareness and support, but hasn't implemented fundamental changes to provide this. 4-day workweeks or 6-hour workdays have been proposed by employees, but haven't been implemented by HR or SLT. Eventually, occasional mental health days were granted in response to employees repeatedly expressing burnout. - Despite claims to care about employee burnout and their mental health, the company has only ramped up and pilled on to everyone's workload across all departments. CEO and SLT seem to be hyper-focused on increasing profit to the point they've lost great employees and spread the remaining people very thin. All of this instead of pulling back a bit or making a systemic adjustment to give people a moment to catch a breath.