IPSY reviews

The Care Department is hemorrhaging great talent and it’s really tough to navigate. The recent high turnover rate will be blamed on the post COVID-19 norms but that’s not it at all. The department is hugely undervalued, to the point that HR is conducting focus groups to figure out what is going wrong. That sounds encouraging, but absolutely no action has been taken. They really encourage employees to push out propaganda about how much they love their “journey” with the company and have several meetings devoted to fostering “culture” but it’s just a vehicle to gaslight over-worked, under-paid employees. There are a few in management positions that thrive on an uptight, nervous culture while others do their best to counteract. It’s bleeding into all levels and any valid concerns are met with corporate buzzwords and any hope for change falls flat. The company has also approved a compensation plan for basic warehouse workers that nearly surpasses what they pay the standard care agent. The average agent nets $1200-$1400 every 2 weeks. A line worker at the warehouse gets nearly that as a bonus for working there for 180 days. The workloads and expectations are far too high for an agent to not be insulted by that fact.

You get paid a very low salary for all the work you have to do and how much they constantly evaluate your performance.