Tiered system for leads distribution with tier 1being the top and tier 3 being the bottom. This system started just distributing the calls most likely to lead (inbounds and partner transfers) to sales to tier 1. Tier 2 still had decent calls but the volume was a little less and for tier 3 it was the luck of the draw. Sometimes there was call that lead to sale or sometimes there would be up to a hr between calls, or they would cap your calls at 25 and keep the volume.. so once you hit the max they wouldn’t send any more calls. All other tiers have caps they are just lest likely to meet it. They used an outbound calling system with a third party marketing company out of the Philippine that would sound EXTRA SCAMMY and would lie to customers and had very poor phone etiquette so at times taking their calls would be up hill battles. Well.. they eventually made it so tier 1 wouldn’t get any outbounds just the more quality and favorable leads, tier 2 gets a mix of both, and tier 3 solely outbounds which barely came in after a while had extremely long wait times between calls. After almost a month of that they changed it again.. they said they got rid of the 3rd party outbounds and now tier 3 had the “option” of better yet the illusion of one to be the outbound callers.. if you chose to opt out they told us that you calls numbers would drop since they wouldn’t send you calls and you would be vulnerable for termination. Thing is.. it’s illegal for licensed agents to make outbound cold calls to customers who they haven’t previously established a relationship with. The company was forcing licensed agents to make outbound calls putting their licenses at risk. People are quitting in droves and complaints are being made to CMS and Statewide departments of insurance, and the Naic to try and put a stop to companies like this one who take advantage of everyone in order to cut a profit. This company favors non-compliant sales over over compliance that doesn’t lead to sales. Agents have been instructed to “create problems” when taking to customers to trick them into making changes. Some agents don’t check dr’s and medication and just make the sale because it’s unlikely that these elderly customers will complain. Most of the top agents are non-compliant and out right rude and disrespectful to the elderly. These are the ppl that get the majority of the calls because the company puts profits over people. Those who don’t acclimate are moved down and given fewer calls. It’s a start up but I honestly don’t know how much longer they will last.
