Gap reviews

3.7

69% would recommend to a friend

(10,060 total reviews)
avatar

Mark Breitbard

70% approve of CEO

56% positive business outlook

Gap has an employee rating of 3.7 out of 5 stars, based on 10,060 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gap employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

10K reviews
3.0
Jan 9, 2015
Recommend
CEO approval
Business Outlook

Pros

The company was great for me in the sense of the community service. There were many opportunities to help others outside of work and still get paid. There are tons of benefits that are offered to full and part time employees, but you have to look into them.

Cons

Badgering customers to sign up for credit cards. I transferred from a specialty store in NY to an outlet store in Brooklyn. Worst decision I could've made. The dynamic was horrific and management had me under the impression that they'd never managed a day in their life. Every week, rather, every day, hours were cut which meant if you were working that closing shift you were pressured to recover in a very short time frame. This resulted in poor closings, terrible openings, and neglect of customer service. There was no visuals team except for the occasional regional managers who came every 3 months, so product placement was out of control. The stock team was so overwhelmed with shipment that 70 percent of merchandise never came out of boxes until their promotional period ended. No new merchandise meant the customers came in and saw the same thing from 2-3 weeks ago which also meant there was a decline in sales which we know resulted in no hours to give employees to work. Management was lackadaisical so the store looked like a natural disaster every day. The only time employees got hours was when there was a corporate visit (which never ended well) then it was all hands on deck and that was your nice paycheck for the month. Gap prides themselves on hiring from within and offering great flexibility. At certain stores, yes it will be easy to rank up in management but not in Brooklyn. As far as flexibility, yeah right. This is a good job if you're in college or as a second job for extra income, but not as a full time employee, parent, or as a main stream of income. This was a learning experience I could've avoided by not transferring. Outlet stores are not for everyone. Clearly.

4.0
Dec 28, 2014
Recommend
CEO approval
Business Outlook

Pros

Culture is dynamic and radiant. Lots of opportunity to grow and move internally to support career growth and development. Innovation and creativity is supported and rewarded.

Cons

Struggling business creates internal churn in order to manage quarterly financials. Main, anchoring brand is being eaten by competitors who offer fashion forward clothes for much less. Company needs to either reduce prices or offer unique, quality style consumers are willing to pay extra $ for. Otherwise, internal churn will continue to lose bright, let talent.

1.0
Nov 16, 2014
Recommend
CEO approval
Business Outlook

Pros

discount...that's about it. cool employees.

Cons

GAP CARD...no one wants to BE PUSHED into getting this HIGH INTEREST CARD. Gap you are so out of touch with market trends its sad. You lure people into hiring with false promises of hours. But they are constantly cut because corporate is so strict with hours. Also people should know before considering to work here that if you don't get customers to sign up for the stupid gap card. YOU WONT GET ANY HOURS. Maybe once a week. They also feel "On Calls" is appropriate. With one actual scheduled shift a week for 4...hrs long. Literally my smallest paycheck was like 25 dollars. I shouldn't have to plan my life around your silly on call schedule. You call in two hours before the on call to see if you are needed. Often times you are not used. They do this because they feel its acceptable . I do not encourage anyone to take a position here. You would be wasting valuable time. There's minimal to no actual training. You are left to your own devices a lot of the time. Often times when you ask questions. You are simply scolded.

Viewing 58 - 60 of 10,060 Reviews

Glassdoor has 10,668 Gap reviews submitted anonymously by Gap employees. Read employee reviews and ratings on Glassdoor to decide if Gap is right for you.