GLG Client Solutions Associate reviews

limited progress; may encounter bad manager

There are more than 10 things I hate about GLG, but I thought the title was witty and it about sums up my feelings towards this pathetic organization. This company makes themselves seem like the God of all corporations. They place themselves upon a pedestal and present themselves as people who value a healthy work-life balance and a positive work environment; this couldn't be further from the truth. You are indoctrinated from day one of training to be nothing but a little GLG-bot; the training period is 2 weeks long and 85% of it is upper management telling new hires how amazing GLG is and how impactful the organization is. They show you video after video (how much money do you guys spend on those pointless "promo" videos by the way?) about how edgy and cool GLG is. Yeah, false. Not only are you a step above a telemarketer, but you are nothing more than a cog in one giant GLG machine. You will not be seen as a human being with feelings and a life outside of work, but only as a CRP producer. And Lord help you if you don't produce high amounts of CRP in your first 4 months. They claim it is a 9 month program, but they don't mean it. They move people to the ever elusive "upstairs" starting at 3 months and negatively pressure those of you who aren't progressing at the ridiculous rate they want to work from home. Oh, but don't clock those hours! They are S-T-I-N-G-Y about their overtime despite offering it to you in your on boarding package. Oh and one more thing--you had best clock your bathroom breaks too because if you dare step away from your desk, management is all over you. Heaven forbid you miss a single phone call. Like I said: you will not be of value to these people. They only care about your metrics and that is it. Speaking of metrics, those people who have high CRP amounts in the first few months? They are free to do whatever they wish. The behavior that high performers get away with is atrocious. One person wears crop tops on a daily basis and once opened weed inside the office. Another openly breaks company policy and does work from home (despite it being against GLG policy, they imply that you need to work from home in order to perform) without clocking the time. High performers can wear stained baseball jerseys and caps to the office, but if you dare have lower CRP than they would like, you best wear a 3-piece suit every day or else they'll ask you to change. GLG is a master bait-and-switch. They show you a vague job description with an inaccurate job title (I was hired on as a Research Associate...) and entice young graduates with decent pay and """"unlimited paid time off."""" Heavy emphasis on the quotes, they don't actually mean unlimited. You'll be lucky to get a morning off for a doctor's appointment. In addition, they changed our job title and the job description about 2 months after hiring 100 new people. You are NOT researching, do NOT let them tell you that. They also blatantly lie about their views on a healthy work-life balance; they expect you in the office from 8:30am-6:30pm every single day. Oh but fear not, they offer you gross IPA's and Goldfish every Friday so it's totally worth it....not. Want a day off? Better request it a month in advance and kiss up to your supervisor until they approve it or else it won't be. Lastly, everything that goes wrong WILL be your fault if you are hired in as a junior client solutions associate. We seriously got emails about steps we can take to improve our numbers when people neglect to answer their phones. Yes, you read that right. You are somehow in control of whether or not someone answers their phone. You are also 100% in control of whether or not a client chooses to speak with your recruits (that's how you get CRPs), and you are also in control of whether or not people respond to your emails and InMails. You know what else you're totally and completely 100% in control of? Hurricane Michael. At least GLG would expect you to be. TL:DR: Don't work here.