Forever 21 reviews

3.2

47% would recommend to a friend

(8,778 total reviews)
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Winnie Park

47% approve of CEO

29% positive business outlook

Forever 21 has an employee rating of 3.2 out of 5 stars, based on 8,778 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Forever 21 employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

9K reviews
1.0
Apr 14, 2009
Recommend
CEO approval
Business Outlook

Pros

Dress Code is super strict, Able to show individualism, Laid back attitude, gaining valuable retail experience in one of the only companies that is flourishing in this economy, decent music that plays while you work.

Cons

Where do I start? No recognition, poor customer service, poor training of sales associates, no training for managers, no frat. policy is enforced, managers go to bars and hang out with associates, associates have no respect for the management team because they think of them as friends, associates have major attitude problems. Everyone is EXTREMELY underpaid for the work and time they put in... our associates get 7.75/hr, Assistant Managers get 13/hr, CO- Managers get 14/hr, I don't even wanna know what the Store Manager makes probably 17/hr I've heard. What kind of growing company doesn't have the assets to properly pay their staff? Very high turnover rate. LONG days... clock in at 2pm... clock out sometimes past 2am. Overtime is never approved, they just cut your monday or tuesday shifts. Never EVER get 2 days off in a row. Awful return policy for customers. Even MORE awful return policy for employees. Everything an employee buys is final sale (you cant even exchange let alone bring back). LOUSY 10% Discount (Charlotte Russe gives 40%). You can't even use your discount for sale items, only full price items. Lunch break is only 30 mins long. Customers are always angry. Store is always a mess. Theft is a HUGE issue. Poorly run store overall and poorly managed. Visuals and Sales work against each other. No team feel. Very Cliquey. Worse than high school.

3.0
Jun 15, 2008
Recommend
CEO approval
Business Outlook

Pros

Within the visual merchandising field, Forever 21 is a good place to start off. You gain a lot of knowledge about fashion and trends. It is a very fashion-forward company.

Cons

There is mediocre training. Instead of promoting from the talent there is within the company, they continuously hire from outside. The company doesn't take care of their store staff (with decent pay, coverage of benefits, PTO, recognition, etc) which leads to turnover of what could have been great staff.

3.0
May 20, 2019
Recommend
CEO approval
Business Outlook

Pros

Starbucks onsite in HQ- Parking- Cool and hip office space

Cons

The forward motion is slow if any at all. The micro-managed atmosphere sets you back for future opportunities. And it seems that the most qualified employees are flushed out by will. If there is no movement or mentoring to move up, eventually people will leave. Those who have been with the company for 10+ years are unmotivated and sometimes discouraging.

Viewing 61 - 63 of 8,778 Reviews

Glassdoor has 9,474 Forever 21 reviews submitted anonymously by Forever 21 employees. Read employee reviews and ratings on Glassdoor to decide if Forever 21 is right for you.