Terrible Incentive Program, Associate Treatment - Retail Sales Associate Victoria's Secret Employee Review

3.0
Jun 6, 2015
Recommend
CEO approval
Business Outlook

Pros

This company is amazing in so many ways- I will always love it. It has changed a lot in the past few years, but in some ways that is a good thing. Always loved my leadership team with few exceptions and was excited to go to work and inspire confidence in women who genuinely appreciated the time I dedicated to helping them find their perfect fit. Love/hate relationship.

Cons

In other ways, the transition that the company is making is very poorly executed. Their idea is that they want a majority of their sales associates to go full time and make a career out of it by doing the incentive- but its very difficult to do when they cheat you out of annual raises, and moreover decrease the amount of incentive money you receive when you are paid more per hour. Essentially company wide expects associates to do $300/hour in order to get a small percentage of sales going back to you. The reality is even when you do achieve those goals, it shows up differently in varied mediums: You might have a $350 on your store's green screen, but have a $290 SPAH on BlueDay and returns count against you. It is essentially an uphill battle working and competing as if we were cut throat sales people when the possibility of making commission isn't even guaranteed on the thousands of dollars worth of mercy that we DO sell. Company is becoming greedy and treating associates unfairly by doing this- on top of that sexual harassment by customers and management turns a blind eye. Just waiting for someone to file a law suit and 80% of women ever employed by this company falling in line. The trade off is a cheap one, however appealing it is, and it is why VS has a high turnover and why new people will always want to work there. Discounts, gratis, and prestige. And in turn you get low wages, long hours, sexually harassed or physically assaulted (happened in my store once), and the constant, looming threat of termination if you don't make a certain amount of money for the company every hour on the hour, you can and will be terminated. Just horrible, VS. If you are going to expect this much from your associates, at least compensate them or let them defend themselves.

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5.0
Jan 19, 2026
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Pros

Easy retail job for beginners

Cons

long and slow hours at times

3.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, work-life balance, easily post shifts and get vto if you want it

Cons

Hours fluctuate way too much, and repetitive, brainless type of calls. You're walked all over, and have to play stupid with customers because of their "assume good intent" policy, but WOW the amount of people who take advantage of this wild. You will see hundreds of dollars refunded on numerous back-to-back orders of the same person claiming they didn't get their package, or coupons and gift cards, nonstop, with customers always complaining. The complaints from customers still in store on their treatment from store managers and supervisors are shocking, I've had calls hearing those workers yellling at customers. The type of work and level of needing to play stupid is just not for me. I also didnt care for never getting a straight answer from managers, trainers, higher-ups. Everything is always beating around the bush. One time hours were cut back a lot, and they blamed the tariffs that the president imposed, which made no sense. Come to find out from a long-term employee that it was just the usual slow time. It's a weird work environment that you just can't take seriously. If you want remote work, take it for the experience on your resume, but move on.

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