Overall decent experience- with areas of improvement - Customer Service Representative Verisure Employee Review

Thank you for taking the time to share such detailed and thoughtful feedback. We’re pleased to hear that you’ve noticed the positive changes made around structure, training, processes, and work–life balance, including the move to Monday–Friday working. Creating a more supportive and sustainable environment is something we’ve been actively focusing on, so it’s encouraging to see this recognised. We take your comments regarding management approach and consistency seriously. Creating an environment where colleagues feel comfortable asking questions, seeking support, and being treated with fairness and respect is important to us. Thank you again for being open and honest. Feedback like this helps us reflect, learn, and continue improving the experience for our people.