Room for improvement - Quality Associate UPS Supply Chain Solutions Employee Review

pay is okay, people are nice

nothing I would say is a con

The work itself is straightforward once you learn customs regulations. Easy to remain compliant if you follow procedures. Large, well-known company name on your résumé. Healthcare

Heavy micromanagement; productivity is tracked by EPIC active status, not actual output. You can process significantly more shipments than peers, but if you do it efficiently and faster, you are penalized with more work and no additional compensation. Raises are minimal (approximately $0.20–$0.30 per year), even for strong performers. No transparency around performance evaluations or advancement. Toxic culture where favoritism is evident—employees are rewarded for “kissing up” rather than performance. Leadership promotes people similar to themselves and blocks others from advancing. Supervisor will not answer questions independently and defers everything to the Lead. The Lead lacks clear written communication, which creates confusion and rework. Management does not reflect the customer base—most customers are Spanish-speaking, yet leadership lacks Spanish proficiency. Employees feel bullied rather than supported.