Does not pay employees - Passenger Service Agent Swissport Employee Review

1.0
Jun 26, 2015
Recommend
CEO approval
Business Outlook

Pros

The only pro that springs to mind is that I did work with some great people

Cons

Pay is a big problem, I was underpaid every time and the payroll managers weren't helpful at all. I still haven't been paid my final wage. Training is carried out at a very basic level, working in an airport isn't a place to learn 'on the job'. My training consisted mostly of some trainer bad mouthing colleagues. Attitude of management to colleagues is disgusting, some colleagues were turned away when trying to sort things out. No proper break times were given out, even on 12 hour shifts, no proper allotted times. No proper time allowance between shifts, I would often finish at 2200 and be in at 0400 the following day. Colleagues were sometimes attacked by PAX and no proper investigations were carried out, however an investigation was carried out whenever you had 'missed revenue' on an airline like Ryanair. At Swissport it is all about who you know not what you know.

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Swissport Response
9y
Since 2015 we have changed a lot of policies and Standard Operating Procedures in regards to employee relations and the Airport Operation. We have introduced supervisory and management improvement courses which are making a great difference to the every day communication between management and employees not only at this airport but throughout the network

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5.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great employer has good health insurance

Cons

Night time shift and day shift is limited

5.0
Apr 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Learned a lot as an aircraft fueler, my manager at the time recognized my hard work and offered me a lead position. there was plenty of overtime and opportunities to explore different aspects of aircraft fueling. If I could I would definitely return to the company and get into management.

Cons

some employees I worked with made most of my shifts harder than they had to be. the job itself was easy and enjoyable for the time being even with call offs and no shows.

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