Management needs to be fired pay sucks - Passenger Service Agent Swissport Employee Review

1.0
Oct 16, 2014
Recommend
CEO approval
Business Outlook

Pros

Experience obviously I appreciate very much and great people that I worked with.

Cons

This is a horrible company all around to work for. I was employed for 5 years with them and we handled a major us airline in which we endured a lot of training out of town in the US due to a major airline merge. In which I had went for ticketing which would be considered a "promotion" where I should have been given a raise but never was. My years of experience, interest, and knowledge of the industry did not match what I was getting paid. I was given one raise in total when working there and it was after one year and it was only 20 cents which is a slap in the face. I worked day in day out for them lots of over time and was never appreciated was basically expected to stay overtime even though we already did 12 hour shifts there. Management walked in day in day out in a snit everyday never thanked us for our hard work as this airline was a very high maintenance one to deal with. Lied to employees saying there was a wage freeze. It was a lie because no company has a wage freeze for 4 years considering they bought out another company and lost half their employees due to half this nonsense. There were romances in the work place and it was all one guy sleeping with all the girls and even getting one of them pregnant. talk about drama. who does that. Finally five years went by and I decided to head to the hotel industry where I can enjoy my job and be treated with respect. People continue to leave swissport. No point in going to Human resources because they will just accuse you of going on a witch hunt or ignore you're calls and emails. Each agent is basically there for each other as you are on you're own. This company brings the worst out in you and falsely accuses you of things you never did especially in Winnipeg.

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5.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great employer has good health insurance

Cons

Night time shift and day shift is limited

5.0
Apr 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Learned a lot as an aircraft fueler, my manager at the time recognized my hard work and offered me a lead position. there was plenty of overtime and opportunities to explore different aspects of aircraft fueling. If I could I would definitely return to the company and get into management.

Cons

some employees I worked with made most of my shifts harder than they had to be. the job itself was easy and enjoyable for the time being even with call offs and no shows.

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