Passenger Service Agent - AVOID AT ALL COSTS - Passenger Service Agent Swissport Employee Review

1.0
Mar 13, 2017
Recommend
CEO approval
Business Outlook

Pros

No pros, this company has the highest turnover, they hire 100 people every year and within a month more than half will quit because of the lack of training tools, bad management, and no compensation

Cons

-seniority means nothing working here (if you use your seniority in any case, the management will hold that against you) -you can get stuck with shifts starting from as early as 2:45 am -they promise you benefits after 2 years, BUT only if you maintain to work a minimum of 20 hours per week within the 2 years, so if you happen to drop shifts going below that requirement, you will not be qualified to apply for benefits -minimum wage -the amount of work you have to do is NOT worth it for only getting paid minimum wage -dealing with angry passengers/customers comes with any job, but having to deal with lazy and incompetent supervisors is ridiculous -supervisors have no social or people skills, they treat there employees with disrespect -union is useless, they take your dues and do nothing to help when needed -the attendance monitor is biased, and has no clue about how ESA works, she will write you up for any reason -no growth in the company -no incentives or bonuses for hard work

Explore other reviews about Swissport

5.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great employer has good health insurance

Cons

Night time shift and day shift is limited

5.0
Apr 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Learned a lot as an aircraft fueler, my manager at the time recognized my hard work and offered me a lead position. there was plenty of overtime and opportunities to explore different aspects of aircraft fueling. If I could I would definitely return to the company and get into management.

Cons

some employees I worked with made most of my shifts harder than they had to be. the job itself was easy and enjoyable for the time being even with call offs and no shows.

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