Missed Opportunities - Anonymous employee Sur La Table Employee Review

4.0
Sep 7, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great employee discount Customers genuinely want to purchase products Cooking classes are fun and interactive Empowered to do whatever it takes to ensure customer satisfaction.

Cons

The pay for anyone other than management is insulting. It never feels like there is enough coverage or hours in the day to complete the tasks that need to be completed. It feels like corporate is out of touch with what is happening at the store level, and that nothing is totally planned and the ought through before it is rolled out to stores. Sales associates are expected to have a totally open availability for almost minimum wage, and management isn't very flexible with scheduling.

Explore other reviews about Sur La Table

5.0
Mar 21, 2026
Recommend
CEO approval
Business Outlook

Pros

This is a good job for benefits and teaching experience

Cons

Don’t have autonomy over cancelling classes

2.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Staff was friendly and willing to help through the hiring and training process, and tasks were shared evenly

Cons

Management implements rules that harm the flow of sales and make for terrible checkout lines. Scheduling was always done last minute and it was impossible have a stable work schedule due to last minute changes and no stable scheduling duties for managers

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