Used to be good, now its a sinking ship - CMT Robert Walters Employee Review

1.0
Aug 28, 2020
Recommend
CEO approval
Business Outlook

Pros

Some good people remain there and some nice benefits such as fruit basket and private medical

Cons

Where to start?! Resource Solutions used to be a fun and exciting place to work. Over the past few years the company has gone backwards as it has slowly lost key senior members of staff as well as big clients who are tired of the same old routine of ‘over promise and under deliver’. The company as grew very quickly and bit off more than it could handle, and is now paying the price. The company used to be fun with things such as regular drinks, team events, summer drinks etc. With the loss of clients and important members of staff, It has become much more pressurised environment with the removal of fun and an element of bullying and personal agendas. It has become a favourites club i.e. if you are not in favour with certain the Senior Management or your face doesn’t fit, then they won’t care or listen to you - it has become a culture of ‘do as I say’ with little care of new ideas or a different thought – you just get shot down. New senior people have come in and who aren’t of the same calibre and have their own personal agendas to benefit themselves only – and are happy to push anyone and everyone under the bus to achieve this. They promote their friends and reward ineptness. The business is currently a sinking ship and is driven by the rats, with little direction or any form of idea how to get back to where the company was. During this period of uncertainty and difficulties there are numerous amounts of people being made redundant in a ‘right sizing project’. This process has been incredibly poorly communicated and managed, with mixed messages coming from the HR team and Managing Directors. On the rare occasion of any comms being sent, they are so vague and open to interpretation that the company has a get out to change their minds. What they don’t realise is that the people they are loosing do a lot of the leg work and make other look good. What they are left with (with the exception of a few) are people with no idea what to do, are less than useless and would step over anyone to be seen as being productive. Also, be wary of over positive reviews on Glassdoor and similar websites – take them with a pinch of salt. The company asks employees to post positive reviews after they received rewards such as the high achievers lunch to make their overall score better than it actually is.

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Robert Walters Response
5y
Hello, and thank you for your review of working with us at Resource Solutions, although I'm obviously very disappointed by some of your comments. I joined Resource Solutions just a few years ago, and continue to find it the fun and exciting place you describe. Any ambitious individual or business that wants to grow and strive for excellence needs to push and test itself in order to learn and grow. Some might say that's 'biting off more than you can chew'; I would argue it's a case of being bold and unafraid to challenge yourself in order to grow. In the process of doing that, no individual or business will get everything right. But, as in life, you learn by doing and not always winning, rather than by playing it safe and never trying anything new. As a business, we have much to learn, but we can also be proud of a great deal. I am incredibly proud of all those who have worked alongside us over the years, learning, growing and building their careers, with us and with what they have learned from their time with us. I disagree with the idea that we should avoid risks and should instead indulge in navel-gazing when colleagues move on to new challenges. It is often disappointing when people leave our business, but that is the nature of successful businesses in a competitive industry. When a successful and energetic business like ours enters a momentary plateau – or a dip resulting from the unprecedented difficulties caused by the pandemic - it's disproportionate and inaccurate to suggest the ship is sinking. We are not sinking. Our people have not panicked. We are confident that we will emerge from this current crisis as we have emerged from previous ones - stronger and more resilient. While I regret that we, as a business, may not have got everything right recently, our people have done great things, and done them really well. I fully support everyone at our business who has had to make difficult decisions in these difficult times. I have said on many occasions that neither I or our business condone bullying, and I will personally and actively investigate any instances I hear of. As for your comments about Glassdoor reviews - I can only say that we are not alone in asking people to leave a review when they've had a good experience. As you will see from any previous response I have given here on Glassdoor, I welcome feedback, and am transparent in responding to criticism. The suggestion that positive reviews must have been solicited is unfair, unsubstantiated and, frankly, unbecoming. We have much to learn, we are willing to listen, and we support our people to the full extent that we are able. I regret that this was not your experience, but I thank you for your contribution to our business, and I wish you well in your next endeavour. Many thanks, Kirsty Adams (Global HR Director, Resource Solutions)

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