Poor work/life balance - Employees are expected to work overtime regularly, come in early and stay late. There's no flexibility when it comes to hours and you will face resistance when taking sick time or WFH (in regular times, employees often come into the office sick due to this). Little understanding for employees with long commutes, special circumstances, outside commitments, etc. Considering the office is based in SF, there are many other comparable companies with much better work/life culture.
Very KPI driven - High pressure and competitive environment (it’s a sales role), although this is to be expected in an agency setting such as this.
Inexperienced management - Most managers have worked their way up in the business and have no outside experience. Not very understanding and at times can be unprofessional. Need to invest more here and train managers in good HR practices.
Outdated technology - Workflow is slowed down because of regular tech issues and lack of support. Internal software is dated and difficult to use.