Great company if you want to be an administrator for the rest of your life and be blamed for everything that goes wrong! - Recruiting Coordinator Robert Walters Employee Review

3.0
Jun 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Great career starter and experience building location at Jacksonville, FL. Director really does care about people's success. Employee Engagement Activities.

Cons

There is no option for any actual growth! Yes you can build experience here, but you will not have ANY upward mobility. While success is encouraged the GSC in Jacksonville is a call center. "Global Service Center" is just code for "Call Center." Most roles are just different levels of administration. The clients, Barclays and Deutche Bank, treat Resource Solutions like an untrained admin --- does not care about leaderships opinions or advice, and ALWAYS get the last word. Yes Resource Solutions provides them the service of an RPO, but it should have SOME self-respect as a company and have SOME form of a spine when dealing with clients' pushback. There is no such thing as pushback towards the client. This has created an atmosphere of constant finger pointing until it trickles down to the Recruitment Coordinators and they inevitably get blamed for everything. Neither Barclays nor Deutche Bank have ANY respect for the company. The only way you can succeed and have the slightest chance of a promotion in this company is if you are English/British OR you work in the NYC location and start in the company as a Direct Recruiter or higher level position.

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Robert Walters Response
6y
Thank you for leaving a review, although I'm obviously disappointed to hear your experience of working with us didn't live up to our high expectations. Let me address your comments one by one. Firstly, career progression (or perceived lack thereof) is an issue that's been highlighted in our most recent employee engagement survey, and also anecdotally before. That's why we're currently trialling a new 'Career Paths' programme with a large London-based team. This programme is providing new and enhanced roles that help our people progress sooner, but with real responsibility and career development, not just in name only. I'm really proud of Career Paths, and I'm really hopeful it will have a positive impact for our people and our business. Your point about our clients is, from my own experience, not completely accurate. One of our four core values is 'client focused', and we pride ourselves on providing the very best, responsive and bespoke service to our fantastic clients. However, that should never result in finger-pointing or unrealistic demands being set. I'm disappointed and concerned to hear these allegations, and I would be very interested to hear more details if you'd be willing to contact me directly at kirsty.adams@resourcesolutions.com. Maybe we can work out a solution that benefits your former colleagues, and future employees. As for your final point, I'm afraid that I completely disagree. The head of our Jacksonville Service Centre is American, and so are the vast majority of the team leaders. Our global business is full of examples of people starting in the most junior positions and then growing their careers to lead teams, services, accounts and even regional accounts. I regret that you feel this might not have been the case during your time with us, but I can assure you that we do all we can to hire and promote from within our business, and within locations and regions wherever possible. Regardless, thank you for your efforts while working with us, and I wish you well with the next phase of your career. Many thanks, Kirsty Adams (Global HR Director, Resource Solutions)

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