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      Mercer

      Part of Marsh

      Engaged Employer

      Mercer reviews

      PST A total slave - uk call centre the worst place to work in the world - Call Centre Agent Mercer Employee Review

      1.0
      May 19, 2021
      Call centre agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Absolutely zero. We are treated worse than animals

      Cons

      The uk PST team is a sweat shop, leadership from top to bottom is rotten. Management has stopped even trying to make out they care. No one lasts long because it’s terrible. If you think about working here don’t

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      5.0
      Mar 1, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong Network Experience with many industries

      Cons

      Lighter-touch conceptual learning rather than industry-specific mastery

      2.0
      Jun 2, 2026
      Proposal specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote flexibility, which is nice.

      Cons

      You will not get a raise and if you do, it'll be 1%. Managers will not help you with escalating issues, you're on your own. It'll be blamed on you. You'll work so much overtime you won't have a social life.

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