Management - Contact Center Agent MSC Cruises Employee Review

Good day, We appreciate you taking the time to write us a review on Glassdoor - and want you to know that we take your concerns seriously. We are very sorry to hear about your perception of management not caring about employees, there being favouritism and annoyance being caused. Our firm commitment is to create a supportive work environment where all employees are valued, we acknowledge your concerns and we are working to ensure that every team member feels heard and supported. We are dedicated to fairness and equality. If you have any specific concerns about favouritism, please do feel free to contact our HR department to discuss - we investigate all complaints confidentially. Thank you for taking the time to provide your feedback, we are always committed to making improvements. Sincerely, Danielle McGrath