Pros
Good Culture - After work drinks and lunches. Knowledgable managers who are approachable. Money. Training in Connecticut. Career Plan - there is a career plan structure in place. Work hard and you can move up.
Cons
Micromanagement - a lot of it. Quality of work - Certain markets should not have whole teams devoted to them. Management should do some market research and apply varied targets across different teams rather than blanket targets which see certain teams excel and while others crumble, not due to their selling capability but the market in which they are confined to. KPI's - 60 calls a day is not achievable - the time people waste trying to get to this number takes away from quality work they could be doing. It also seriously crushes employees morale - sort it out or people will leave. Training - The training, albeit in Connecticut, is poor. It is done by people who have never sold anything before. The training should focus more on selling points of the product and have practical interactive tasks rather than 5 days of tedious lectures.