2.7 rating is way too generous for such a poorly run company - Finance Manager Forever 21 Employee Review

Environment is toxic and chaotic at F21, mostly thanks to executive management. Management has absolutely no strategy and is (frankly) clueless about how to deal with the changing retail landscape. As a result, they send haphazard requests with unrealistic deadlines to lower-level employees, which causes confusion and chaos (I’ve seen people running to meetings... literally running). Instead of providing direction to employees, management sets unrealistic targets that no one believes can be met, and then blames mid- to lower-level management when those targets aren’t achieved. As a result, employee morale is in the toilet, resulting in high turnover. Because of this high turnover, virtually no policies and procedures exist outside HR (no one ever thinks to write them down). This, in turn, leads to poor operations at F21: critical tasks routinely fall through the cracks and the company doesn’t learn from past mistakes. And because fact-based analyses are not encouraged, everyone routinely argues over what the root cause of operational problems are. Blame is easily thrown around, and yet there is no accountability because everyone can mention the excuse “well this is how we operate here”, or “our company is so disorganized”. And let’s not forget the waste at F21: not so much wasted $, but wasted time, wasted analyses, and wasted energy that comes with working for a sclerotic company. This is compounded by the fact that management has refused to invest in modern systems, which bogs down the most routine analyses. The job presented to me during my interview was totally misrepresented. My role ended up changing on Day 1 without notifying me beforehand. Needless to say, I would not have taken the job had they been truthful to me during my interview. BEWARE OF BAIT-AND-SWITCH!