Marketing hopefuls, be warned - Anonymous employee EF Education First Employee Review

2.0
Oct 19, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Great benefits (generous time off/sick leave, health/dental/vision, life insurance, 401k with matching) - Observant types can absorb marketing and business fundamentals - Many people are friendly and nice - Looks good on a resume - Social environment can be a plus for some (There's a bar in the building.)

Cons

- Lack of marketing strategy. Produce now, think later attitude. - Terrible internal communication. Goals between departments not aligned. LOTS of redundant work. - Rush jobs and late hours tend to be a product of short-term thinking, not project importance. - No career path. I saw lots of outside hires for management positions, few internal promotions. - No career growth. Education and professional development almost nonexistent. - Little to no professional feedback. - Competing viewpoints, no clear direction or structure. Be prepared to undo months of work according to upper management whims. - Creative projects tend toward fact-checking and content management, not actual creativity. - Secretive, "inner circle" environment. You have to play the game. - Proposed changes are superficial (relaxed dress code, more couches) and don't address the real issues.

Explore other reviews about EF Education First

5.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Good training, good communication especially for a remote position, flexible, great management

Cons

Scheduling and staffing effectively could be challenging due to unpredictable nature of emergency response, which caused both understaffed shifts and overstaffed shifts. In addition, phone-based customer service can be emotionally challenging - customers in stressful situations can often be difficult to deal with.

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EF Education First Response
1mo
Hearing that the training, communication, and management stood out, especially in a remote setting, is really meaningful. Thank you for sharing! As you mentioned, the nature of emergency response is inherently unpredictable. Our phone-based support in high stress situations can be central to defining the experience for travelers, and the people who handle it are a big part of that. We’re proud of the team you were part of and hope the skills you built here continue to serve you well.
4.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

You get to choose your tour and recruit the students you want to bring. The paid chaperone ratio is 6:1, so it is very manageable. The tours are great and the local experts are wonderful.

Cons

Company support is variable. There is high turnover and new consultants are very sales motivated and don't always get the nuances of your school or community group. I have had some WONDERFUL concusltants, but they have always been promoted before I get to work with them again.

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