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Doubletree By Hilton

Part of Hilton

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Modern Property Held Back by Pay, Scheduling, and Housekeeping Issues - Night Auditor/Front Desk Agent Doubletree By Hilton Employee Review

3.0
Nov 17, 2025
Recommend
CEO approval
Business Outlook

Pros

The property is modern and has few maintenance issues to address and apologize over. Front desk has a manageable and acceptable workload. F&B and Front Office staffing is adequate to meet labor demands. The employee/friends and family discount on Hilton hotel stays is great.

Cons

No upward mobility and very poor pay increase of $0.50/hr after a year of service. My hours were suddenly reduced from 40h/wk on a schedule which worked great for me, to 8-16h/wk on a varying and unpredictable schedule, without any satisfactory explanation as to why. Few people really seem to 'care' above the minimum required level. Increasing complaints about quality of housekeeping services. I commonly hear/read reports of items left in bathrooms and rooms found dirty upon check-in. Some complaints are an issue of guest expectations, but others definitely rise concern about housekeeping/room inspection standards.

Explore other reviews about Doubletree By Hilton

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

I have 25 years of experience of housekeeping

Cons

I would like to start in the morning

2.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits and employee meals were great. My team and people I worked with was the reason I stayed.

Cons

Leadership doesn't value or support their managers. Just be prepared to receive little support from corporate and a company as a whole. They don't want operations managers to succeed and rather run through options creating instability for their employees. Expectations constantly change. Favortism runs through departments that starts from the top (GM). Worst experience of my life was deciding to become a manager. Also as a operations manager they don't care about work life balance or if your working over 10 hours. Get use to long hours in operations with no support or help.

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