Phoenomenal Company - job was ok - Account Manager, Cardmember Services Discover Employee Review

5.0
Sep 8, 2011
Recommend
CEO approval
Business Outlook

Pros

I liked the flexible work schedules & ability to trade shifts; insurance benefits were given from 1st day of employment; fairly generous attendance policy. Positions are posted internally & afford opportunity to learn different aspects of the business & company. I was employed there for 2 years - I had lost my previous job in property management due to change in ownership & I needed something close to home with immediate benefits. I was employed there when my husband passed away unexpectedly in April 2009. My supervisor, my trainer, department manager, and co-workers were so kind & supportive - they were wonderful to me at the worst possible time in my life. I can say they truly cared about me. I never felt otherwise during the entire time I worked there. Had I not been recruited by another property management company, I would still be employed there. Management also does alot to keep everyone motivated (contests, marketing themes, etc.)

Cons

cons - this is a call center & I was in customer service. I agree with another posting that DFS does grade you on all types of metrics - and the goals are always changing. Sales were a requirement - I didn't have a problem with

Explore other reviews about Discover

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

It was a great work-life balance company.

Cons

After the acquisition, everything changed; the company became toxic by Capital One

5.0
Mar 28, 2026
Recommend
CEO approval
Business Outlook

Pros

One of the most significant advantages of interning at Discover is the opportunity to work with massive, high-stakes financial datasets within a highly collaborative and mentorship-driven culture. Because the company manages millions of consumer accounts, you gain direct experience in how data-driven decisions impact risk management, credit modeling, and fraud detection in real time. The environment is known for being supportive of early-career professionals, offering structured learning paths and exposure to modern cloud-native infrastructures like AWS. Furthermore, the company’s strong focus on work-life balance and a clear pipeline for converting interns to full-time roles makes it an excellent "foot in the door" for anyone looking to build a career in fintech.

Cons

On the other hand, the primary drawback often stems from the inherent bureaucracy and heavy regulation of the banking industry, which can lead to slower project lifecycles and "red tape." You may find that a significant portion of your time is spent on repetitive data cleaning and maintaining legacy reporting systems rather than building the cutting-edge predictive models you might expect. Additionally, because Discover is a massive organization, your scope of work can sometimes feel siloed, making it difficult to see the end-to-end impact of your analysis across different departments. Finally, the current landscape of the industry means that internal shifts or large-scale corporate restructuring can occasionally lead to uncertainty regarding team directions or long-term project stability.

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