Pros
Working from home is the biggest plus. The job is relatively easy once you have an understanding of everything.
Cons
Obviously the customers can be annoying and very rude. My supervisor has changed many many many times in my 3 years. Right as I start to feel comfortable, my supervisor would change again. I have lost a lot of respect for crate and barrel as a company. The product quality has gone wayyyy down and customers have noticed this. But this thing that really lost my respect is laying off half of your associates and supervisors in the customer service center and outsourcing them. There was a level 1 customer service and level 2 customer service. Level 1 dealt mostly with housewares. Level 2 dealt with more furniture issues. They have decided to lay off every single level 1 associate located in the United States. Every single one. They replaced these associates with SSG associates from Panama, Mexico and Jamaica. The SSG associates are known to cause more problems and customer dissatisfaction. They have outsourced to save a buck and I have a feeling it is going to cost them in the end. I like to have pride in the work I do and who I work for. I definitely do not feel that way anymore after what they did.
