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First of all, thank you for the feedback. While getting tough feedback is never fun, we know we can't improve without getting honest feedback. I think a lot of your feedback is valid, and I'd love to address a few things that have happened since your departure.
1. HR - Last year we began exploring what other companies are doing for HR and we got feedback that most companies don't hire a full-time HR employee until they reach 100 team members. This seemed to make a lot of sense, so we made that our plan. What we've seen over the last year is that given our culture and mission, our employees expect more out of us than a typical organization, and frankly, we want this to be a place that cares more than a typical organization. Starting this month (September 2019), we have a senior HR executive that will begin working at Cotopaxi in a part-time capacity. This individual previously headed up people and talent at a large outdoor retailer and at one of the biggest US airlines. We're excited about this change, and look forward to how we can tackle some big strategic issues together (including compensation, promotion, on and off boarding, people strategy, etc.).
2. 401k - As most startups, we didn't have a 401k at launch, and instead used equity to help compensate our team. Now that we've turned 5 years old, it's time for us to have a 401k. Our CFO is exploring options right now, and we should have something in place by January 2020 (if not sooner).
3. Employee feedback - We've long had 1-on-1 meetings between managers and direct employees where two-way feedback is given and received by both parties. We understand that sometimes the temptation is to not give hard feedback because it can feel awkward and can impact our relationships with our co-workers. We're currently evaluating (with our new HR hire) a new format for 1-on-1's and we're also having all leadership in the company (30+ people) read a book called Radical Candor, which addresses this very issue. If you felt that hard conversations were not brought up by your manager about ways you could improve, I can understand your frustration. We need to do better, and we're working on that.
4. Leadership development - Last month we kicked off a formal Cotopaxi Leadership Development Program (LDP) with leadership coaches where they are putting on four modules of four classes each (16 half days) over the next five months. We have about 35 leaders within Cotopaxi along with several high-potential young future-leaders going through this program. We also have an off-site leadership meeting next month where we'll be doing additional training, development, and strategy discussions.
Ultimately, I really value your feedback, and I hope you can see we're making meaningful efforts to improve where we have shortcomings. I wish you the very best as you search for your new role and next chapter.
Davis Smith, CEO