Culture has been ruined by Leadership - Anonymous employee Cotopaxi Employee Review

2.0
Jan 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible work schedule, remote, talented and passionate mid-level employees

Cons

Obsessed with Cutting Costs: Leadership seems focused on short-term savings at the expense of long-term health. Budgets are slashed, experienced people are laid off, and important work is pushed outside the company, leaving teams weaker and stretched thin. The ironic thing is that so much work is being contracted, out because good employees have quit or been pushed out, that I have no doubt it is actually increasing costs for the business. Fear Driven Culture: Exceptional employees are often worried about saying the wrong thing or making a mistake. Every decision has to be run through the leadership team. It absolutely paralyzes employees and gives them no sense of trust or empowerment from the leadership team. Out of Touch Leadership: The executive team feels like a revolving door of outsiders brought in to cut costs, not grow the business. They don’t really understand the industry, they do not care about the employees, and don’t offer any intelligent plan for the future. Speaking up whether to a manager or HR is pretty much ignored, or discouraged. The leadership team constantly praises one another, while the average employee is ignored and given little to no appreciation for their work. Real transparency is missing: Decisions happen behind closed doors, and town halls are full of buzzwords but short on real answers. Employee feedback seems to fall completely on deaf ears, and good ideas from within the company are generally squashed. Burnout and Turnover Are the Norm: Good people are leaving fast. Those who stay are overloaded, underappreciated, and clearly burned out. The leadership team seems more interested in giving themselves raises and spending extravagantly on themselves than investing in the incredibly talented employees they have.

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Cotopaxi Response
3mo
Thank you for taking the time to share your perspective. We know that trust, empowerment, and transparency matter deeply to our teams. As we continue to grow and evolve, we are focused on strengthening clarity, decision-making, and how feedback is surfaced and addressed. We remain committed to building an environment where people feel supported and heard. – Cotopaxi Leadership Team

Explore other reviews about Cotopaxi

5.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Cotopaxi provides a strong sense of purpose that genuinely connects to day-to-day operations. The company empowers teams to build structure, improve performance, and drive meaningful change. ring my time here, Changes that have been made: strengthen team stability, elevate accountability, and implement processes that improved SLA performance, and enhanced safety. Leadership supports growth, and there is a real emphasis on building people and promoting from within.

Cons

The company is in the midst of a meaningful culture evolution toward stronger accountability and performance. As with any change, not everyone adapts at the same pace, which can create short-term challenges in team alignment.

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Cotopaxi Response
1mo
Thank you for sharing this, and for the specific callouts around accountability, team stability, and promoting from within. Those aren't small things, and it's meaningful to hear they're showing up in your experience. Change is rarely seamless, and we appreciate the honest framing of that. Building a culture of strong performance and accountability while bringing people along at the same time is real work and feedback like this helps us stay focused on doing it well. Thanks for being part of driving that forward!
5.0
Mar 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've worked at a number of companies throughout my career and having seen a number of different cultures and working styles, feel very fortunate to have landed at Cotopaxi. I felt like I should make a post here after a friend of mine pointed out our Glassdoor rating when I said I was having a great time so far. The people and team I work with are excellent. It's a healthy positive culture, there's no politics, information hoarding, or some of the other baggage that you can find. It's genuinely a great group of people trying to do great things for the customer and the company. The management team is accessible and generally very nice. I've worked with mercurial CEOs and crony executive teams who kept everyone on eggshells and would jump on people any chance they had. Cotopaxi is very, very definitely not that place. They seem thoughtful and try to do the right things but I also know that there have been some hard decisions made in the past year, and not everyone has been happy about them. My exec team member has been very open to hearing feedback and it seems like they're listening. So overall a great experience thus far and look forward to being here for much, much longer.

Cons

Honestly, the management team could be a bit more organized in planning more than a few weeks ahead to help everyone have time to do their best work, but this is one of the things that they're listening to and I feel like it's getting better.

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Cotopaxi Response
1mo
This just made our day! Thank you for sharing it. We know the Glassdoor rating doesn't always capture what it actually feels like to work here day-to-day, so we're really glad you took the time to write it out. The culture you're describing - people who genuinely care, leadership that listens - is something we work hard to maintain as we grow. It's not always easy, but it matters to us deeply. We're lucky to have you on the team. Here's to many more months ahead!
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