Need To Stop Claiming They're A "People-First" Company - Anonymous employee Cotopaxi Employee Review

1.0
Jan 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of really lovely, talented, and kind mid-level folks. Employee discount is great.

Cons

Ironically, this self-proclaimed “people-first” company is the most toxic place I’ve ever worked. Highly qualified and talented people are leaving in droves, some even without new jobs lined up because it’s just that bad. People would literally rather be unemployed than work at Cotopaxi. Leadership has also repeatedly try to silence people when they’re leaving to make it look like they’re being pushed out, rather than leaving because things are so miserable. Additionally, cost of benefits have skyrocketed with no cost of living adjustments, “In The Wild Time” has been cut, summer Fridays have been cut, and bucket list trip stipends (after 18 mo. & 5 years) have been cut—all of the things that were supposed to counterbalance non-competitive pay (compared to other industries) are gone. The CEO also recently announced the promotion an SVP to C-suite position (after being at Cotopaxi for less than a year while others have had to fight endlessly for much deserved promotions) on the exact same day that everyone else was sent into a panic because benefits skyrocketed, which was beyond inconsiderate and tone-deaf. On top of it all, leadership still seems completely oblivious to how unhappy everyone is, and they’re fully convinced that they’re not the problem, even when they’re the root of it all.

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Cotopaxi Response
3mo
We appreciate you sharing your experience. As our company evolves, some decisions can be challenging, and we recognize that change can feel different across teams. Our commitment to our people and our mission remains strong and we are focused on ensuring our actions and communication reflect that commitment consistently. – Cotopaxi Leadership Team

Explore other reviews about Cotopaxi

5.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Cotopaxi provides a strong sense of purpose that genuinely connects to day-to-day operations. The company empowers teams to build structure, improve performance, and drive meaningful change. ring my time here, Changes that have been made: strengthen team stability, elevate accountability, and implement processes that improved SLA performance, and enhanced safety. Leadership supports growth, and there is a real emphasis on building people and promoting from within.

Cons

The company is in the midst of a meaningful culture evolution toward stronger accountability and performance. As with any change, not everyone adapts at the same pace, which can create short-term challenges in team alignment.

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Cotopaxi Response
1mo
Thank you for sharing this, and for the specific callouts around accountability, team stability, and promoting from within. Those aren't small things, and it's meaningful to hear they're showing up in your experience. Change is rarely seamless, and we appreciate the honest framing of that. Building a culture of strong performance and accountability while bringing people along at the same time is real work and feedback like this helps us stay focused on doing it well. Thanks for being part of driving that forward!
5.0
Mar 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've worked at a number of companies throughout my career and having seen a number of different cultures and working styles, feel very fortunate to have landed at Cotopaxi. I felt like I should make a post here after a friend of mine pointed out our Glassdoor rating when I said I was having a great time so far. The people and team I work with are excellent. It's a healthy positive culture, there's no politics, information hoarding, or some of the other baggage that you can find. It's genuinely a great group of people trying to do great things for the customer and the company. The management team is accessible and generally very nice. I've worked with mercurial CEOs and crony executive teams who kept everyone on eggshells and would jump on people any chance they had. Cotopaxi is very, very definitely not that place. They seem thoughtful and try to do the right things but I also know that there have been some hard decisions made in the past year, and not everyone has been happy about them. My exec team member has been very open to hearing feedback and it seems like they're listening. So overall a great experience thus far and look forward to being here for much, much longer.

Cons

Honestly, the management team could be a bit more organized in planning more than a few weeks ahead to help everyone have time to do their best work, but this is one of the things that they're listening to and I feel like it's getting better.

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Cotopaxi Response
1mo
This just made our day! Thank you for sharing it. We know the Glassdoor rating doesn't always capture what it actually feels like to work here day-to-day, so we're really glad you took the time to write it out. The culture you're describing - people who genuinely care, leadership that listens - is something we work hard to maintain as we grow. It's not always easy, but it matters to us deeply. We're lucky to have you on the team. Here's to many more months ahead!
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