Good culture, lack of training and support - BAS Service Technician Convergint Employee Review

3.0
Jul 31, 2022
Recommend
CEO approval
Business Outlook

Pros

- Excellent culture that encourages work/life balance - Relaxed and comfortable office environment - Coworkers are nice - Company vehicle with decent benefits

Cons

- They send you to a customer where more often than not, are dissatisfied with the BAS system in place and expect you to somehow bring them satisfaction. It gets exhausting especially when you're just winging it the entire time with very little training. - A lot of the service issues stem from poor BAS programming that should have never been approved in the first place. It gets annoying not being able to fully solve the issue because no formal training has been given.

Explore other reviews about Convergint

5.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good culture for the most part. Decent pay. Good leadership mostly. Bad management tends to get weeded out eventually.

Cons

Culture can vary, depending on who's in charge/office location, etc.

2.0
Apr 25, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

•Work life balance was good (probably because it was hourly), always worked no more than 40 hours a week •Coworkers after rebranding and who werent management were very nice to work with •Fun and Laughter day with $100 reimbursed

Cons

•Extremely outdated softwares •"Good old boys club" culture •Management advocated for micromanaging, didn't help with career growth even when pushing for it, and were either too emotionally charged/biased or did not care at all •Have seen so many HR violations including putting lives of employees at risk and harassment, yet not even the managers wanted to address the issues unless it was about being "Away" on teams. They discourage camaraderie and encourage work politics and throwing people under the bus

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