Pros
- Fair incentives provided - Complimentary basic CAA membership offered - Discounts available for both CAA membership and insurance - Full-time hours offered - Opportunity for cross-departmental training - Some departments known for their friendly atmosphere - Option for remote work (work from home) - Prospects for transitioning to various departments - Breaks include 1 lunch break of 30 minutes and 2 15-minute breaks - Standard 8-hour shift schedule
Cons
- Understaffed, leading to increased workload and strain on employees. - Management prioritizes metrics over acknowledging the human aspect of their workforce. - High volume of overwhelming calls adds to employee stress and workload. - The company knowingly accepts more customers than it can effectively handle. - Supervisors avoid taking customer calls when requested and delegate them to employees. - Poor communication between the call center and store locations or headquarters. - Work-life balance ranges from poor to moderately satisfactory. - Employees often receive cross-training but end up performing tasks outside their designated department. - Lack of empathy and understanding from the management team. - No provisions or incentives provided for work-from-home expenses (internet, phone bills, electricity). - Stressful call center environment due to high demands and pressure. - During busy seasons, handling 200+ calls without additional compensation, just acknowledgment. - Mandatory work on one Saturday a month without the option to choose, relying on employee cooperation for schedule adjustments. -salary being offered is significantly lower than the average salary typically earned by individuals in Ontario.