Do Not Work for this Company - Customer Service Representative Alorica Employee Review

1.0
Sep 7, 2023
Recommend
CEO approval
Business Outlook

Pros

Work from home opportunities available.

Cons

I’ve been working for this company for over a year now. The benefits are terrible, pay is terrible, overworked and underpaid. I started a new program and we were notified that we start accumulating PTO after 90 days. As soon as I was about to hit the 90 days Alorica pulled us in a meeting and stated they lost there partnership with the program I was working for and they will find us a new program. The new program had a lot of us without pay for over a month. They put you in the system as you resigned so you can’t collect UI. No Holidays are paid. If you are scheduled to work a holiday you are REQUIRED to work that day. They do black out day majority of the time during the holiday seasons so if you call out you are pointed. This company has a point system of 8 points. 1 full day equals 1 point. OM are always on vacation. OM and HR are off on holidays and paid. They say there is room for growth but that is complete bs. Literally the worst company I ever worked for.

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Alorica Response
2y
Hello - Thank you for your comments and feedback. While we were disappointed to hear about your experience, we appreciate you taking the time to share your opinions.

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2.0
Jun 7, 2026
Recommend
CEO approval
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Pros

Telework, managers are communicative with staff and help us get better at the phone calls to pass QA

Cons

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