The management is the main problem for this company - Customer Service Representative Alorica Employee Review

1.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

- It's very easy to get a job here. The interview process went pretty smoothly. - The training period was very nice. Everyone was very encouraging and the atmosphere was fun. They seemed to want you to succeed.

Cons

- Management promoted employees based on friendship, politics, and other immature reasons. - Management focused on all the wrong things and screwed up a lot of the big picture. - There's a lot of hypocrisy within the company. - They messed at least 1 thing on our payroll on a weekly basis. - Pay was very bad for what we had to put up with. - They switched our work schedules very often and unnecessarily - Employees were promised the stars and the moon, but most of it gets reneged when it comes time to deliver

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2.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Telework, managers are communicative with staff and help us get better at the phone calls to pass QA

Cons

Always threatening to fire if we did not try to get people to buy things at the end of enrolling them into Duke Energy

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