Terrible - Customer Service Representative Alorica Employee Review

2.0
Jun 28, 2021
Recommend
CEO approval
Business Outlook

Pros

can't think of a single one.

Cons

Training was horrific, you can tell they were rushing the trainer to finish up so he could throw us in. I trained remote and it was just powerpoint slides that the trainer read. Half of the class didn't even do 1 test call and they through us in. I was COMPLETELY lost with my calls and nothing about the culture of the company made me motivated to push through and self learn. It was an absolute mess. I came from a company that made you feel like an individual so it was very disappointing even bothering with Alorica.

avatar
Alorica Response
4y
Thank you for the feedback. We are committed to creating an open and collaborative environment for all our employees, so we are disappointed to hear about some of your experiences.

Explore other reviews about Alorica

5.0
Sep 17, 2025
Recommend
CEO approval
Business Outlook

Pros

The pay was alright at best

Cons

It drains the life out of you

1
2.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Telework, managers are communicative with staff and help us get better at the phone calls to pass QA

Cons

Always threatening to fire if we did not try to get people to buy things at the end of enrolling them into Duke Energy

See reviews by: Helpful|Rating|Date|All