Good for beginners, but low pay and few benefits - Customer Service Representative (CSR) Alorica Employee Review

3.0
Mar 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Good for newbie in Call center

Cons

Low pay, few benefits, their HMO is the worst, and expect that you will always be transferred to other LOBs

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2.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Telework, managers are communicative with staff and help us get better at the phone calls to pass QA

Cons

Always threatening to fire if we did not try to get people to buy things at the end of enrolling them into Duke Energy

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