Challenging Work Environment with Cultural and Management Issues - Customer Service Associate Alorica Employee Review

1.0
Mar 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Exposure to international client handling, performance metrics, and fast-paced operations. One manager was supportive and understanding, which made a noticeable difference in day-to-day work experience.

Cons

Workplace culture raised serious concerns around safety and professionalism. Inappropriate behavior was often normalized or not addressed adequately, which contributed to an environment where employees, particularly women, could feel uncomfortable or unsupported. There was a noticeable lack of accountability and proactive measures to ensure a safe and respectful workplace.

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2.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Telework, managers are communicative with staff and help us get better at the phone calls to pass QA

Cons

Always threatening to fire if we did not try to get people to buy things at the end of enrolling them into Duke Energy

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