Pros
Flexible work with shift swapping to minimize the amount of holiday use The best colleagues I have ever had. Great team spirit. Good benefits (discounts on flights) Good area - tube/train station is close and there is a good selection Recognition and incentives Good training provided Operational manager is excellent - listens and takes action
Cons
Salary below market range Supervisors act as middle management and fill no function. They have no technical skill and have forgotten their customer skills - therefore end up putting all of the coaching work on the underpaid team leaders . Some team leaders (not all) deliver no support and take no ownership in difficult cases. No career development/opportunity. No dynamic work - same thing everyday No consequences for under performing staff as long as they are close enough with TL's/supervisors