Keep searching - Technical Support Representative ADT Employee Review

1.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

It’s a temporary job to have.

Cons

Micromanaging is excessive. My computer went down and I had to take volunteer time off because IT was out for the holiday as they expect my department to be here for the customers, but what if . They do not offer you full 40 hours of PTO to fix their mistake. You do have the option to go in to office, but they pay $15 an hour to cover fundamental bills and not much else. Was told to have a secondary set of headphones. Have to contact IT and they have to escalate it to Tier 2 and I have to wait hours if not days for them to help me download an app for their credentials to login. Cannot use Bluetooth to connect my secondary headphones they requested us to have in training just in case their recycled equipment goes down. I cannot control the sleep time on this device and had to call IT for already the 10th time to install an extension on browser to help. It’s extremely micromanaged and if you have other job opportunities with the same pay, I recommend you starting there first.

Explore other reviews about ADT

5.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance People Trust

Cons

Mid pay Highly agile company can create lots of necessary changes

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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