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ABRA Auto Body & Glass

Acquired by Caliber Collision

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Over worked and stressed - Customer Service Representative ABRA Auto Body & Glass Employee Review

1.0
Jul 24, 2017
Recommend
CEO approval
Business Outlook

Pros

They try to commit to teamwork but a lot of things get in the way that don't have to. The pay was decent.

Cons

OVERWORKED. I had zero work/life balance. Over 100 hours every 2 weeks and you're required to work 9 1/2 hours on the clock every day and they kind of make you feel like taking a break is bad. They need more than 2 CSRs because of the volume of calls and customers. Management I feel is lost when it comes to just how much CSRs have to do. It's what causes over booking. A lot of unfair pressure is put on the CSRs. Extremely stressful due to not having more than 2 CSRs.

Explore other reviews about ABRA Auto Body & Glass

5.0
Nov 7, 2024
Recommend
CEO approval
Business Outlook

Pros

great people to work around

Cons

travel distance from my location

1.0
Feb 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Taking time off was easy Great co workers

Cons

Management: Toxic attitude to customers Very rude to employees Holds people back from true potential Disorganized Holds grudges Gets upset when product needs to be ordered Will not take advice or criticism lightly Expects too much and you can never do enough UPPER MANAGEMENT IS NO BETTER. This specific position should be labeled as “underpaid janitor” you’re the bottom of the barrel. I do not recommend this job/company or position to anyone.

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