All the information in training is outdated, at one point we were updating our teacher on new changes because the communication in the company is so terrible.
When you're on live calls and have a question (because you aren't trained well) either none of the supervisors will answer and you have to guess or they'll talk to you like you're an idiot for not knowing the answer already.
There's no supervisor line to have angry customers speak to a supervisor at all. I've worked at places where you try your hardest NOT to have a customer speak to a manager, but here it's impossible. So you just sit there and get yelled at for things out of your control 100% of the time.
When I went to put my notice in, I spent a day messaging supervisors to ask where to actually submit in and none of them responded. Then after when I finally got a response, all of my questions for live calls were ignored completely, even when I could see them answerings others.
They don't mention HIPPA laws except for three times in the training and fail to pound in how important it is, depending on your assignment, then when you ask a question about if you're allowed to do something (with a person on the phone) you get ignored and have to hope you do the right thing and don't break any laws.
You also get no feedback. We were told our calls were recorded and reviewed often but that's a complete lie. After your training, you get thrown into the shark-infested waters and hope one of your colleagues is nice enough and have enough time to help you, because management won't.
