Cielo reviews

3.6

67% would recommend to a friend

(1,573 total reviews)
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Marissa Geist

68% approve of CEO

53% positive business outlook

Cielo has an employee rating of 3.6 out of 5 stars, based on 1,573 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cielo employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

2K reviews
2.0
Feb 26, 2015

No accountability, financial gain and image are king

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Successful organization, room for growth if you're deemed worthy, experience looks awesome on a resume, competitors will seek you out, cushy office job where hard work is recognized by your colleagues, steady pay, nice corporate headquarters, free coffee.

Cons

There is no accountability within certain departments. For many, you'll love your direct peers and hopefully your leaders (I can name a number of leaders at this company who are adored). But if you do not mesh well with your leader's personality, be prepared to either fit in/fall in line or be forced out. If you challenge ideas or raise concerns about the way things are, you will be looked at - not as a concerned employee, someone who cares about his/her colleagues - but as someone who is a threat to the company's success. Unless you are a close friend to those in charge and/or related, then you're golden. You will be expected to work until your work is done, regardless of hours. Overtime pay does not exist. Whether a Friday evening, Sunday afternoon or 4:00 am on a Monday morning. Your work is expected to be done, and blame will be handed down until it falls on your shoulders. Some people don't mind that, some are - rightly so - burnt out by it. To each their own. I worked at Cielo for several years. I adored my department, my colleagues, the work, and what we built over this period of time. I was let go and told it was not for performance-related reasons. I was told my personality no longer fit with the company's vibe and that I was giving voice to concerns that should've been kept quiet. Perfectly understandable, business is business. Two direct colleagues of mine were told they deserved to be let go as well, for the same reasons, but they were kept on because the department couldn't afford to have their positions open for any period of time and that everything that had happened up to that point would be forgotten, pretended it never existed. Leaders make mistakes all the time. It's considered a strong suit or the more popular buzzword of "failing forward." But if you are at a lower level and make a mistake that costs your team any amount of productivity, your neck is on the line - nobody will have your back. You will be held accountable, while those in charge of you will not. Be "innovative" but don't dare make a decision that costs the company in any way. If you're looking for a job where you can come in, put your head down, do your work 50-55-60 hours per week, and only care about the paycheck, Cielo is the right company for you. If you want to lead, you better join as a leader because they will not accept anyone who tries to step beyond their job description (unless it's working late into the evening). You will not be given second chances, no matter how important your contribution or how much you've given to the company. People at all levels are fired regularly. Rarely is any sort of notice given. I know of a colleague who was part of his/her team's year ahead meeting. Discussed all sorts of things that were planned for the year ahead. This colleague was integral to plans for the upcoming year(s). The following week after hours, this person was called (over the phone) by their superior and told to not come back the next morning. As a thank you for "service" the person would receive two weeks severance. Let go without notice, forgotten, no thought of life situation or contributions. I know of other colleagues who, regardless of why they were let go or quit voluntarily, have been escorted it out of the building, at exactly 5:00 pm (closing time, so i.e. in front of everyone), with a giant box like some sort of criminal. Several Glassdoor reviews have just recently been written. They're short, concise and have nothing but praise for the company. If Cielo employees believe this, then they should post it. But while with Cielo, we were urged to positively review the company. They track these reviews. They often respond to them. They pour over them, and they make sure any negative review is deleted or buried by 3-4-5 gushing reviews filled with buzzwords like "innovative", "SMART PEOPLE!", "fast paced", "challenging", "pursuit of excellence." These reviews were almost certainly calculated. If you want a truly honest review of the company, sort by rating and scroll down to the ones with 2-3 stars, or take a look at the company's previous page when it was named Pinstripe. It feels as if today the company cares more about image than what's actually happening within the company. Cielo is a business, through and through. Every decision is made for the financial gain of the business. If you fit that mold, you've likely found the company for you. The frustrating part is, Cielo pretends it's more than a business, that it's a place to grow, fall in love with the mission/values, a place where the company cares about its employees and their well-being. They scream this across all social media pages, in company-wide gatherings and on job descriptions. This is a great mission, if only it were true. Cielo specializes in hiring great talent for large organizations, so they know how exactly to lure the best talent to their company: preach culture, engagement, growth, etc. In reality, the company is a business strictly dedicated to financial gain and global growth. This is evident in its "make the year campaign" each year. Your bonus hinges on the company meeting its financial goals. If the company does this, you are rewarded and praised. If the company doesn't, if the numbers don't perfectly align with targets, your yearly contributions are looked at as a failure. You didn't work enough hours. You didn't make enough calls. You didn't care enough, give enough, do enough. Regardless of how hard you worked, you failed because the company failed. The company cares about the company, and you are valuable if you contribute to the company's success. I get it, that's Corporate America. It's just a shame that Cielo pretends to be more than that. It could be. It claims to be. Maybe it really does want to be. It's not. There are many wonderful people across Cielo. Unfortunately, those in charge (my opinion) are holding the organization back from being a place you can call home for your entire career. Some people fit this mold. Some people don't. It all depends on what you are looking for in a career.

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Cielo Response
11y
Thank you for your response. We value input from our alumni and appreciate that you took the time to share your experiences.
1.0
Aug 28, 2019

Don't waste your time

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Occasional work from home.

Cons

I worked at Cielo for over 2 years, and can easily say it was the most toxic environment I’ve encountered in my career. Managers have a cut-throat mentality, and are quick to pass blame and throw coworkers under the bus to get ahead. It is impossible to grow your career with this company unless you are willing to play dirty and overwork yourself. With these toxic people as managers and senior leadership, the remaining employees are left feeling defeated and as if they are constantly walking on glass to get anything done. Despite having glowing reviews from all my other employers, I was constantly given harsh and incredibly rude feedback on all aspects of my work. This is unfortunately the norm if you work at Cielo, and I don’t foresee it changing anytime soon. I have never questioned myself as much as I did while I worked at Cielo, and I know that leaving was one of the best decisions of my life. It’s not healthy to work somewhere that you dread walking into every day, so save your mental health, time and energy and look elsewhere.

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Cielo Response
6y
Ouch, wow. Sue Marks here. It’s not easy to read that anyone could work in what they perceive as a toxic environment for two years ... and that the toxic environment they were describing was our company. I’m really sorry your experience was negative, and it absolutely does not reflect our values, culture or what I expect of our leaders. While I do - and we do - expect a lot from ourselves and each other, it’s disappointing that you did not see our organization as one where you could accelerate your career and your opportunities for growth. I truly believe everyone deserves a career they love and I hope that you’ve found that in your new endeavors. Even though you’re no longer with Cielo, please consider connecting with me to share more about your experience and how we can improve. Contact me any time at sue.marks@cielotalent.com.
1.0
Jan 30, 2019
Recommend
CEO approval
Business Outlook

Pros

Free coffee, it used to be a good company so I still have people I enjoy talking to.

Cons

Let me start by saying I used to hold Cielo in high regard until about spring of 2016. That is when they stopped caring who they hire and promote. The culture is primarily bullying. I have been called a b word by my coworkers from another row of cubes SO LOUD it was humiliating and unprovoked, had rumors spread about me and brought it to managements attention and nothing was done. In fact those people have all been promoted. I am shy so being called names and being put in that position caused me a lot of discomfort and anxiety. If they sense shyness they will Use it against you as a weakness for sport. It’s not about how well you work, how outside of the box you try to think, or how you manage your workload. It’s about who you know and how well you have kissed up. This promotes the bullying culture because leaders are aware they aren’t good at what they do so when it is brought to another leads attention there are better or even different ways of doing something, you will be made to feel humiliated for even suggesting things. Favoritism is also very apparent here. Again it is who you know not how well you do. A few of my coworkers home school their kids on the clock or don’t have child care and when their work isn’t done it is swept under the rug because of who they know. So those of us who are actually working like we are getting paid to do are meant to pick up the slack. Entirely disheartening overall.

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Cielo Response
7y
Hi, this is Molly Thiel, SVP of People & Culture for the Americas. The information in your post is alarming. Not only does it violate our people promises, but no one should ever be made to feel the way you describe. I understand you have spoken with a leader, but please come talk to me or a member of the People & Culture team. You can visit me on the 4th floor in Brookfield, or contact me any time at molly.thiel@cielotalent.com or 262-439-1389.
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