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      Cielo

      Engaged Employer

      Cielo reviews

      3.6

      67% would recommend to a friend

      (1,573 total reviews)
      avatar

      Marissa Geist

      68% approve of CEO

      53% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      4.0

      Work/Life balance

      3.9

      Culture & values

      3.4

      Compensation and benefits

      3.3

      Senior management

      3.1

      Career opportunities

      Cielo has an employee rating of 3.6 out of 5 stars, based on 1,573 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cielo employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Mar 25, 2020

      Zero work-life balance. Terrible on boarding. Incredible pressure.

      Senior talent acquisition coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Attempts at a positive culture were made, but there were too many changes to the company that made this a completely toxic environment.

      Cons

      I’ll never forget the day my mother had a stroke. I called my manager in tears asking if I could leave work to go to the hospital and with no sympathy, she said “that’s fine” after a pause, and in a tone that made me feel that I was in trouble. No manager should ever make their employee feel that work should come before a family emergency. Aside from this, I showed up to work on my first day and didn’t know who my manager was. Nobody did. I sat in my desk after being told that my manager would be there to get me in 10 minutes. After about 30, I started asking around and nobody knew. I came to find out my manager lived and worked in Canada - but I was never told this. My manager changed several times within my first few months and I felt like I was being tossed around. I do not recommend this as a viable long-term career option for anyone. The implementation of the SDO model came later, which we were told was to make sure teams were adequately staffed and workloads were balanced. They didn’t listen to employee concerns of manual tracking and logging every single daily task into a computer system. Every. Single. Task. Every day. Along with how many minutes it took to do each task. This felt very elementary from an employee perspective. There is a culture of obvious favoritism and the other reviews that compare some of the teams to “Mean Girls” are not wrong.

      avatar
      Cielo Response
      6y
      Hi, this is Dan Bates, Senior Vice President of Operations. First, I’m very sorry to read about your mom and hope that she’s ok. I’m also disappointed to read about your day one experience. Not knowing who your manager is or where they’re located is unacceptable, and I’m sorry that happened, along with the leadership transitions you experienced early on. The SDO model was built partially to solve for that type of experience. The tracking mechanisms you mentioned do measure activity with the intention of ensuring appropriately-staffed teams and balanced workloads. They are not meant to micro-manage or measure performance. We’re working to automate our core systems and update our reporting tools to avoid the manual nature of how we currently track activity. The goal is to use the data from this reporting to grow our team members’ versatility, leverage their expertise and ultimately, empower them to focus on the aspects of their job that they love. The comments about leaders not caring could not be further from the truth. I would actually say that sometimes we trip over ourselves because we care so much about our people, our clients and the work that we do. I’m concerned that the situation you describe was not brought to my attention, or that of my management team. We pride ourselves on our doors being open, and even now, our phones and Teams chats always being available. I’d love the opportunity to speak directly with you about the experience you describe so we can better understand where we can improve, please contact me. I can be reached at daniel.bates@cielotalent.com or 262.439.1294.
      1.0
      Jan 7, 2019

      Terrible employee retention

      Recruiting
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work/life balance, learning opportunities, co-workers, flexibility

      Cons

      Stability, job security, over-worked, high expectations

      avatar
      Cielo Response
      7y
      Hi, this is Sue Marks. First, thank you for your three years of dedication. Losing employees, whether voluntarily or involuntarily, is one of the biggest challenges of running a business. It’s our people who make a difference for our clients every day that have positioned Cielo as a leader in our constantly-evolving industry. With that comes the need to periodically react to business conditions, market volatility and fluctuating account volumes. Any changes that we make during these times are based on a variety of factors and we do everything we can to re-align employees to different teams or positions when possible. We will also continue to hire as client expectations shift in terms of skills and/or geography, and as we implement new accounts. If you’d like to talk about your personal situation, my door’s always open or you can contact me at sue.marks@cielotalent.com. You can also contact Molly Thiel, SVP of People & Culture at molly.thiel@cielotalent.com
      1.0
      Aug 13, 2018

      Make sure to read the bad reviews. They are all true.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some ability to work remotely

      Cons

      Re-reading the negative reviews is like reliving every horrible day working for this employer. This company has all the bad qualities of a cut-throat agency and a mindless monolith - where busywork is a replacement for productivity. It seems that without the faintest knowledge of the local labor market, Cielo makes unrealistic promises to the client, then puts inexperienced, unqualified and unprepared resources on the project. I was not surprised when after a few months, a co-worker confessed she cried every day. It’s not worth the flexibility of working remotely, when you must spend 12-16 hours days barely keeping up with unrealistic demands. And, without any acknowledgement by the way; it’s expected.

      avatar
      Cielo Response
      7y
      Thanks for taking the time to give your input. It’s really disappointing to hear that you had such a bad experience working for Cielo. I know we work hard and expect a lot from our leaders and our employees. To ensure we can flex to the increasing demands of our clients in this tough labor market, we’ve worked hard to structure our teams in a way that levels the workload and still offers a flexible work environment – for those based at headquarters, at home and at client sites. Sometimes we probably move too fast, and that sometimes finding the balance between client and employee expectations can be challenging, but at the end of the day, our people always come first. If ever we miss a step in delivering on that commitment, we offer many feedback forums – Leader lunch & coffee sessions, employee surveys, suggestion box - and our leaders’ doors are always open. The experience you describe concerns me and I hope you’ll reach out to talk more about your personal experiences with me. Please contact me any time at sue.marks@cielotalent.com. Sue Marks
      Viewing 40 - 42 of 1,573 Reviews
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      Glassdoor has 1,923 Cielo reviews submitted anonymously by Cielo employees. Read employee reviews and ratings on Glassdoor to decide if Cielo is right for you.